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Fair2(16 ratings)

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Reviewed by: skw1965

I called them out once so far this year and was towed to garage as repair was not possible (not through lack o...

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Does Drive 24-7 provide your breakdown cover policy?

Tell us what you think of them because it will help others.

Compare Drive 24-7 Breakdown Cover

This comparison includes breakdown cover for this company.

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  • Most popular
  • Lowest premiums
Drive 24-7 UK Breakdown
Policy basis
Vehicle only
Cover options
Roadside, recovery & home service
Premiums
From £34.99
Includes Roadside Assistance, Homestart, Vehicle Recovery, Getting to Your Destination, Car Hire, Hotel accommodation. No vehicle age limit.
Drive 24-7 UK & EU Breakdown
Policy basis
Vehicle only
Cover options
Roadside, recovery, home service & European travel
Premiums
From £69.99
Includes Roadside Assistance, Homestart, Vehicle Recovery, Getting to Your Destination, Car Hire, Hotel accommodation, Unlimited Trips Abroad, Get You Home. No vehicle age limit.

Drive 24-7 breakdown cover reviews

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Does Drive 24-7 provide your breakdown cover policy?

Tell us what you think of them because it will help others.

15/10/14

Recommended

Excellent value for money

I called them out once so far this year and was towed to garage as repair was not possible (not through lack of trying). The wait time was less than one hour which I think is perfectly acceptable and breakdown attendant very courteous and helpful.

It was the cheapest cover available at the time of my renewal and includes overseas cover (unused on our trip to France this year).

All in all seems good to me.

Price and service

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

25/01/16

24-7 I hope you never need them at the weekend!

My 75 year old mother's car wouldn't start on Saturday and so we called 24-7 who sent a mechanic to take a look. After an hour, he diagnosed the problem but couldn't fix it. When we called my garage, who I trust and have used for years, they were closed as it was now Saturday afternoon.

The breakdown man said that in his experience it would be fine to recall them and have them come out again on Monday as it was not our fault that the garage was now closed for the weekend and to call 24-7 again to do the rebooking to tow the car, but oh no! Drive 24-7 said they wanted £98 to tow my mums car to the garage now as it wasn't all done in 1 day!

Despite the fact that it was impossible to do so. They were so unhelpful and their customer service is the worst I have ever encountered. They just didn't care or want to help us at all. I asked them to review the situation again and they said they would call me back on Monday by 11am, but they didn't even honour the call!

They are very happy to take your money but they do not give a monkey about their customers or their welfare. We are now left stranded with no way to get the car to the garage ourselves. Do not be fooled into buying cheap breakdown recovery with them, it is a false economy! I would rate them 0 stars if I could.

1
Poor
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

10/04/15

Utterly disgusting service!

Please warn others of this company as much as you can. My daughter was left stranded on the roadside with two young children when she was broken down for 3 hours. The reality of the policy is much different online to what they actually sell to you.

They would not provide onward travel as per the policy and then they told my daughter that as it was daytime she would have to arrange her own alternative arrangements. This is customer care at it's very lowest.

They are a disgusting company with a service that offers no thought for the safety of their customers.

They are only interested in taking your money

1
Poor
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

01/08/15

A waste of time and money

I broke down on a Sunday, I had two local breakdown guys come out as the first one didn't have any equipment, then after much confusion and going backwards and forwards between vehicle breakdown companies and Drive 24-7 nothing was resolved.

They left a young girl stranded and tried to charge us again wen we called back the following day on their advice.

They are a disgusting company, if you breakdown on a Sunday then tough luck, they are not interested.

Quick and easy to apply for online

Completely useless and waste of money

1
Poor
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

28/12/14

Never need them on a Sunday

I called today as my car would not start (flat battery) and due to it being a Sunday I was told I could have someone today but if the problem was still there tomorrow I would not be covered as I would need to have the problem fixed today, with it being a Sunday all the garages are closed, so it would be impossible but those were my options!

This is not stated in the T & C and an exception should have been given considering I was not able to have repairs done due to there being nowhere open!

I'm disgusted with this company as there was no one senior to speak too and I was told to just email them.

It proves that you pay for what you get. They offer only bad and nasty service that does not cover you 365 days of the year.

1
Poor
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

Does Drive 24-7 provide your breakdown cover policy?

Tell us what you think of them because it will help others.