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Excellent4.1(1,190 ratings)

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Reviewed by: contac17

Many of my family and friends have used AA over the years and have always been happy with the cover. They are ...

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Does AA provide your breakdown cover policy?

Tell us what you think of them because it will help others.

Compare AA Breakdown Cover

This comparison includes breakdown cover for this company.

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Most popular

  • Most popular
  • Lowest premiums
AA Roadside & At Home
Policy basis
Person or vehicle
Cover options
Roadside, home service & European travel
Premiums
From £85
AA Roadside & National Recovery
Policy basis
Person or vehicle
Cover options
Roadside, recovery & European travel
Premiums
From £85
AA Roadside, National Recovery & At Home
Policy basis
Person or vehicle
Cover options
Roadside, recovery, home service & European travel
Premiums
From £115
AA Roadside Assistance
Policy basis
Person or vehicle
Cover options
Roadside & European travel
Premiums
From £39
AA Roadside, At Home & Onward Travel
Policy basis
Person or vehicle
Cover options
Roadside, home service & European travel
Premiums
From £119

AA breakdown cover reviews

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Does AA provide your breakdown cover policy?

Tell us what you think of them because it will help others.

16 Dec 2014

Recommended

AA Breakdown Cover

Many of my family and friends have used AA over the years and have always been happy with the cover. They are world renowned and have a good reputation. To date I have never had to call them out, but I feel very secure they would provide a good service. All of my family who have called them out have found them to be polite, swift, and able to provide essential repairs very promptly. All in all a very good service. I also like their exclusive offers to customers etc. and regular emails keeping you updated on these items. A good service.

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

9 Dec 2014

Recommended

AA Breakdown Cover

What can you say about breakdown cover. You don't know how good they are until you need them. I haven't, touch wood, needed to call them out yet. They do offer competitions and advice on their website as a member. Oh it is too short, okay, what else? Can't say anything else. They seem okay, bit expensive for what it is but it is an insurance in a way. You hope you don't want to use them.

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

10 Dec 2014

Recommended

There when you need them

Its very easy to apply for cover - I searched online for car insurance, and found the AA were most competitive, and gave me free cover for twelve months. I needed to call them out when I couldn't get my car to start, and they were with me in no time at all. I needed a new battery, which they could have supplied, but they gave me the option to ring round first - I thought this was excellent customer service.

Reliable and speedy

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

9 Dec 2014

Recommended

They got me out of a difficult and dangerous situation but took a while to do it.

I had tried to get my car home with a failing clutch. The AA towed me away from a dangerous location at a busy bus stop and took me to a dealer I was unaware of not far from home. I had left my mobile phone at home so could not arrange a repair by contacting a garage. On another occasion they replaced my battery at a hotel when I arrived back from an airport. You never know when you're going to need help and they're always easy to contact by phone.

Reassuring customer service on phone.

Took a long time to arrive.

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

9 Dec 2014

Recommended

Good reliable company

This is a good, solid company who are very reliable if you need to call them out. They had excellent contact facilities and now even have an app which keeps you updated if you do have a breakdown. They can easily locate you with this facility as well.

My only gripe is the annual payment. They do not offer a good price for loyalty - rather the opposite. Every year means a phone call to get the extortionate price down to something more reasonable. They even offered me a gold membership card for my loyalty a couple of years ago but hiked the annual membership up by a huge amount at the same time.

When I have called them out, I have been more than pleased with their speedy service and professionalism.

Very professional company

Annual fee negotiations

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

Does AA provide your breakdown cover policy?

Tell us what you think of them because it will help others.