from 1032 ratings
1032 customers rated their AA breakdown cover as 4.1 out of 5 in our Consumer Finance Awards and Reviews.
Customer Service
Flexibility & Fairness
Product Features
Value For Money
AA Breakdown Cover
Policy BasisCover OptionsPremiums
person or vehicleRoadside, Recovery
& Home Service
from £27.99
Get AA Breakdown cover from just £27.99!

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AA Breakdown Cover Reviews

reliable cover for the older driver

by gow, 1 day ago
reliable, helpful and courteous staff
cost
Recommended by gow

I have had AA cover for a long time - I like the fact it covers me and not just my car. I have used it when a passenger in a car that broke down. I have relay - which has got me home more than once. They sometimes take a bit of time to get to you but I seem to break down in remote places... They are always cheerful and reassuring. It is getting very expensive now that I don't drive so much but I wouldn't like to be without it.

Customer Service:
Good, I'm happy
Flexibility & Fairness:
Good, I'm happy
Product Features:
Good, I'm happy
Value For Money:
Average, could be better


AA breakdown cover

by ebjb, 1 day ago
Peace of mind and quick to arrive at breakdown
Recommended by ebjb

This is actually my husband's as I don't drive but would recommend it. Never had to use it but I would think it would be good to have assistance in event of a breakdown. Gives you peace of mind and being such a large company they should get to you quickly. Was recommended by a friend. They also give discounts at motorway service station Moto for Burger King and other discounts

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


AA breakdown cover.

by kirkhu, 2 days ago
consistent service
Recommended by kirkhu

Have been with this company for some years & have had several breakdowns while towing a boat/ AA have always turned up promptly, usually before their estimate & have always been courteous & efficient.
We did have a small dispute last year when we used a relay service & were sent an enormous bill, but this was easily sorted by a single explanatory letter.

Customer Service:
Average, could be better
Flexibility & Fairness:
Good, I'm happy
Product Features:
Excellent
Value For Money:
Good, I'm happy


AA breakdown cover

by Ash, 3 days ago
garage cover
nil

I have had to use the AA on a number of occasions, the first for an engine management problem. I had taken out garage cover which covered the cost of the diagnosis, parts and repair, it only cost me £35. the second time was when I had a glow plug problem, again the AA picked up the bill with only a £35 contribution. the agreement is for a rolling month that can be stopped when I want. I have family cover 3 cars and 4 drivers. it has been worth the high cost. Do not use Halfords auto centres as they were not very good mechanics.

Customer Service:
Average, could be better
Flexibility & Fairness:
Average, could be better
Product Features:
Average, could be better
Value For Money:
Average, could be better


My 4th emergency cover

by praful, 3 days ago
knowledge knowing what is wrong
can not think of one
Recommended by praful

I advise quite a lot of my friends and family to join and we have my son, daughter and my brother joined after my giving them updates on the service I have received.
When in need of help they have come to my car very quickly and finished the job quickly for us to continue our journey. I can not remember when they took more then half an hour wait that good they are. Their mechanics very knowledgeable and for that reason they know what is wrong with your car. Quick and satisfactory service with a smile.

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


aa breakdown cover

by brendy71, 3 days ago
peace of mind
haven't got any
Recommended by brendy71

to be honest I cant really rate this product as it was included in my policy by my insurance broker and thankfully I have never had to use it yet but I suppose it gives you peace of mind and for that reason I would recommend it due to the fact that it is aa which gives you name confidence iwould recommend the aa due to their long built reputation

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


AA Breakdown Service

by NickT, 3 days ago
all round excellent
Recommended by NickT

Just had to use there call out service this weekend for the first time, when car sounded funny and engine light came on. Can't fault the service I received from them from start to finish. Rang them and was answered quickly and politely, was told they would be with me in 40 mins. Mechanic rang me to say he would 30 mins and he was. Shook my hand when greeted me and was very polite. Car fixed and on my way with in 10 mins. Excellent service

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


DS Breakdown cover

by EBADESP53, 3 days ago
Customer Service and response time good.
Cost is too high

Although the customer service is good and the range of products extensive, I believe the cost is too high and therefore the value for money is debateable. You need to decide exactly what you need and find the cheapest/best available. Do not take additional services which are not required and can soon increase the direct debit.

Customer Service:
Good, I'm happy
Flexibility & Fairness:
Average, could be better
Product Features:
Good, I'm happy
Value For Money:
Poor, could be greatly improved


AA after hours breakdown

by krazy4, 4 days ago
Recommended by krazy4

When we broke down, we were on the hard shoulder of the M25, The AA came out just under an hour, the guy was friendly and knowledgeable, we were soon being towed home. We had the choice to go to a garage or home, we opted for home, it was out of hours. We finally got home about 3am. We offered the AA guy a coffee, but he declined and went on his way.

Customer Service:
Average, could be better
Flexibility & Fairness:
Average, could be better
Product Features:
Average, could be better
Value For Money:
Average, could be better


AA Breakdown - Good service

by dusseldorfer, 4 days ago
Recommended by dusseldorfer

Good communication: easy to arrange service. Given timings of when to expect a van to arrive. Prompt, good, friendly service. Always a great help. Have used on a couple of occasions and have not had reason to complain. Once when car kept cutting out; another when battery was flat; another when it wouldn't start in snow. Have never heard any bad reports.

Customer Service:
Good, I'm happy
Flexibility & Fairness:
Good, I'm happy
Product Features:
Good, I'm happy
Value For Money:
Good, I'm happy


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