from 1135 ratings
1135 customers rated their AA breakdown cover as 4.1 out of 5 in our Consumer Finance Awards and Reviews.
Customer Service
Flexibility & Fairness
Product Features
Value For Money
AA Breakdown Cover is one of the most popular providers of breakdown policies in the UK. The AA boast more dedicated patrol vehicles than any other breakdown service in the UK. Depending on the level of cover you need you're able to get Essential cover, Long distance cover or Premium cover. The AA are a Which? Recommended provider of breakdown services. They offer a variety of breakdown cover policies, including European cover.
AA Breakdown Cover
Policy BasisCover OptionsPremiums
person or vehicleRoadside, Recovery
& Home Service
from £34.99
Spend £50 or more on your breakdown cover and pay annually to get a £25 voucher that can be used at Starbucks, Pizza Express, ODEON and more. T's and C's Apply.

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AA Breakdown Cover Reviews

AA and Topcashback = good deal

by lisajobby, 1 day ago
Price, value for money
Recommended by lisajobby

I bought this breakdown and recovery policy shortly before a long driving holiday to Cornwall when I did not want to have any hassle with the car. This is the kind of policy you think of insurance and you hope never to use.

I have not been with the AA for years and have always bought other breakdown policies because they have offered far better value for money. Now my very reliable car is getting older the other policies are getting less competitive or do not want to offer me cover. I checked out the rates using Topcashback and have managed to pay less than £25 after cashback (which I did receive) for an annual policy and am very happy with that.

I have not had to use the service yet so I cannot tell you how that is but the process of purchasing (online) and receiving the card and documentation through the post was a breeze. Think I waited about 4 months for the cashback but was in no hurry and that is fairly standard anyway. My advice would always be to shop around and see what deals are available. This was still better than using Tesco Clubcard vouchers which would have been the other option for me.

Customer Service:
Average, could be better
Flexibility & Fairness:
Average, could be better
Product Features:
Good, I'm happy
Value For Money:
Good, I'm happy


I got an unbelievably fast response last time I broke down!

by Dzil, 1 day ago
friendy knowledgeable
can wait a long time
Recommended by Dzil

I suspect that it was sheer coincidence but - a short while ago I broke down on a busy bypass slip road. I was getting my mobile to ring and the AA knocked on my window! The mechanic had seen the sticker and realised I'd got a problem. My car sorted in record time and I got home within fifteen minutes of my usual time!

Usually though they come out as you'd expect and also ring someone for you to let them know what's going on. Priority to people with young children and women alone.

Customer Service:
Good, I'm happy
Flexibility & Fairness:
Good, I'm happy
Product Features:
Good, I'm happy
Value For Money:
Good, I'm happy


Helpful, friendly, know their stuff...

by HopX, 1 day ago
Customer Service
Ridiculous premium renewals - negotiate!
Recommended by HopX

I have to say for all the years I've had AA breakdown cover, the service (fortunately only ever had to use it a couple of times) has been fantastic. The only thing I would advise is that when renewing, always ring up and negotiate... never be complacent and settle for the renewed and hiked up premium!

The mechanics have always been really helpful and without trying to sell or suggest other AA products while you're in a crisis.

Can't really fault them!

Customer Service:
Good, I'm happy
Flexibility & Fairness:
Good, I'm happy
Product Features:
Good, I'm happy
Value For Money:
Good, I'm happy


No 1 Breakdown company

by kirki, 1 day ago
well know
cost bit too much but it is peace of mind
Recommended by kirki

although I haven't broken down lately, it is always very reassuring to know that I can contact the AA if I do. They usually are able to be with you within 30 minutes which now it is winter is good to know. Also being a woman who travels on her own quite frequently I know they can be trusted. The AA are the ones to use if you are looking for breakdown cover

Customer Service:
Good, I'm happy
Flexibility & Fairness:
Good, I'm happy
Product Features:
Good, I'm happy
Value For Money:
Good, I'm happy


Mixed Messages good service but "bad" deals & customer support

by lorrs1958, 1 day ago
the road side staff
cost and "benefits" and IF you don't complain you pay the fu

the breakdown service in itself is excellent but.. When you get your renewal it is extortionate but if you phone to complain they half it.. And as a Gold member there are things you get "free" but most of them are listed with a cost for the level of cover I have and many of the offers, discounts etc are for English places staying in Scotland I can not benefit from them

Customer Service:
Good, I'm happy
Flexibility & Fairness:
Average, could be better
Product Features:
Poor, could be greatly improved
Value For Money:
Poor, could be greatly improved


Aa breakdown cover provided by Vauxhall

by ezglide, 2 days ago
It's free
Recommended by ezglide

My years membership came free with my new Vauxhall car so I'm very happy . I hope I won't need their services but I'm happy that should I need them they will be there in my hour of need . My daughter recently had to use them when she broke down with her 3 kids in her car on the school run and they were great ! They were very quick and especially helpful because she had a baby in the car

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


aa breakdown cover

by robertf84, 2 days ago
speed of response and ability to carry out repairs or get you home saf
Recommended by robertf84

I would tell anyone thinking about taking out AA breakdown service to stop dithering and do it without further delay. I have had other breakdown cover before but find the AA to be the best. I have only broken down once and the AA was there to help within twenty minutes. The mechanic could not have been more pleasant and helpful and was able to fix the problem and get us safely back on our journey.

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Excellent
Value For Money:
Excellent


Rapid response & Good Service from AA

by suswud, 2 days ago
Excellent service
A bit pricey
Recommended by suswud

Friendly rapid breakdown service. Been with AA for many years & had breakdown cover. Now all family (3 grown-up daughters) have cover for extra subscription, which has come in very useful when their (rather older) cars breakdown for one reason or another. Though pricey we as a family have had our money's worth.

Can't tell you any more, how much do you want me to write? An essay???

Customer Service:
Good, I'm happy
Flexibility & Fairness:
Good, I'm happy
Product Features:
Good, I'm happy
Value For Money:
Average, could be better


AA breakdown cover

by thebon, 2 days ago
pleasant and punctual engineers
Recommended by thebon

I found them from recommendation of other users. They have very good customer service. They are always cheerful and smart.The breakdown van always arrives within an hour. They keep calling to inform you of their progress to your site. If unable to repair on the spot I've been towed to my local garage. I understand that women who've broken down alone get high priority, which my daughter has experienced on two or three occasions, one when she was pregnant. On two other occasions her car was started at the roadside and on another she was towed to the Land Rover main dealer...the make of her vehicle. I have been a member since the early 80's and she's been a member for 18 years.

Customer Service:
Excellent
Flexibility & Fairness:
Excellent
Product Features:
Good, I'm happy
Value For Money:
Good, I'm happy


Negotiate your quoted price they are willing to chat to you

by robdor, 2 days ago
The tem are begotiable on renewal costs
Be prepared to negotiate
Recommended by robdor

When we first had AA cover the price was a reasonable amout as we were new customers.
When we were sent our subsequent renewal notice the price had increased significantly. I telephoned to question this as I had other prices from the opposition to quote. The AA came back to me with a reduced figure & we were both happy they had retained a customer & I had a reduced fee. This year again the same situation I got a reduction also home start added. I asked them to look at their records & tell me how many times I had called them out since becoming a member the answer was none. We have 2 cars covered & they are both serviced on a regular basis.

Customer Service:
Good, I'm happy
Flexibility & Fairness:
Good, I'm happy
Product Features:
Good, I'm happy
Value For Money:
Good, I'm happy


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