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Excellent4.1(1,190 ratings)

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Reviewed by: contac17

Many of my family and friends have used AA over the years and have always been happy with the cover. They are ...

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Does AA provide your breakdown cover policy?

Tell us what you think of them because it will help others.

Compare AA Breakdown Cover

AA Roadside Assistance
Policy Basis
person or vehicle
Cover Options
Roadside & European Travel
Premiums
from £35
AA Roadside & National Recovery
Policy Basis
person or vehicle
Cover Options
Roadside, Recovery & European Travel
Premiums
from £75
AA Roadside, At Home & Onward Travel
Policy Basis
person or vehicle
Cover Options
Roadside, Home Service & European Travel
Premiums
from £120
AA Roadside, Nat Recovery, At Home & Onward Travel
Policy Basis
person or vehicle
Cover Options
Roadside, Recovery, Home Service & European Travel
Premiums
from £145
AA Roadside & At Home
Policy Basis
person or vehicle
Cover Options
Roadside, Home Service & European Travel
Premiums
from £80
AA Roadside & Onward Travel
Policy Basis
person or vehicle
Cover Options
Roadside & European Travel
Premiums
from £75
AA Roadside, National Recovery & At Home
Policy Basis
person or vehicle
Cover Options
Roadside, Recovery, Home Service & European Travel
Premiums
from £105
AA Roadside, National Recovery & Onward Travel
Policy Basis
person or vehicle
Cover Options
Roadside, Recovery & European Travel
Premiums
from £120
AA Basic Breakdown Cover
Policy Basis
vehicle only
Cover Options
Roadside
Premiums
from £28

AA breakdown cover reviews

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Does AA provide your breakdown cover policy?

Tell us what you think of them because it will help others.

16 Dec 2014

Recommended

AA Breakdown Cover

Many of my family and friends have used AA over the years and have always been happy with the cover. They are world renowned and have a good reputation. To date I have never had to call them out, but I feel very secure they would provide a good service. All of my family who have called them out have found them to be polite, swift, and able to provide essential repairs very promptly. All in all a very good service. I also like their exclusive offers to customers etc. and regular emails keeping you updated on these items. A good service.

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

9 Dec 2014

Recommended

AA Breakdown Cover

What can you say about breakdown cover. You don't know how good they are until you need them. I haven't, touch wood, needed to call them out yet. They do offer competitions and advice on their website as a member. Oh it is too short, okay, what else? Can't say anything else. They seem okay, bit expensive for what it is but it is an insurance in a way. You hope you don't want to use them.

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

10 Dec 2014

Recommended

There when you need them

Its very easy to apply for cover - I searched online for car insurance, and found the AA were most competitive, and gave me free cover for twelve months. I needed to call them out when I couldn't get my car to start, and they were with me in no time at all. I needed a new battery, which they could have supplied, but they gave me the option to ring round first - I thought this was excellent customer service.

Reliable and speedy

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

9 Dec 2014

Recommended

They got me out of a difficult and dangerous situation but took a while to do it.

I had tried to get my car home with a failing clutch. The AA towed me away from a dangerous location at a busy bus stop and took me to a dealer I was unaware of not far from home. I had left my mobile phone at home so could not arrange a repair by contacting a garage. On another occasion they replaced my battery at a hotel when I arrived back from an airport. You never know when you're going to need help and they're always easy to contact by phone.

Reassuring customer service on phone.

Took a long time to arrive.

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

9 Dec 2014

Recommended

Good reliable company

This is a good, solid company who are very reliable if you need to call them out. They had excellent contact facilities and now even have an app which keeps you updated if you do have a breakdown. They can easily locate you with this facility as well.

My only gripe is the annual payment. They do not offer a good price for loyalty - rather the opposite. Every year means a phone call to get the extortionate price down to something more reasonable. They even offered me a gold membership card for my loyalty a couple of years ago but hiked the annual membership up by a huge amount at the same time.

When I have called them out, I have been more than pleased with their speedy service and professionalism.

Very professional company

Annual fee negotiations

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

9 Dec 2014

Recommended

Review of Silver membership

I have been with AA for 3 years now and am very happy with their service. They automatically renewed me without warning after the first year - I called them to discuss this and they gave me a substantial discount without me even having to ask. Their 20% off at Moto Services almost covers the annual cost as I drive a lot and use this offer a lot. Good value for money and good customer service.

Good 20% discount at service stations.

Auto-renewed my annual subsciption without warning.

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

4 months ago

Recommended

Back on the road within 30 minutes of calling

What a fantastic service!

I was driving my 1966 Morris traveller at 5pm on a Sunday afternoon when my gas pedal jammed on full. After spotting a nearby bus stop a stalled the car and phoned the AA expecting to be brought home on a tow truck due to it being a classic car and parts not easily obtainable at that time on a Sunday.

The patrol arrived within 15 minutes of my call for help. When I explained what had happened, he told me that a return spring must have broken. On inspection he was right.

The patrol man went to his van and in a few minutes returned with a spring and fitted it.

I was amazed that he carried a part for such a job. Even my local garage would have had to order one in!

This is my first experience with the AA having recently changed from the RAC who we have had years of poor service from.

The difference in service is massive, both with regard to call out time and actually being able to repair the car at the roadside.

Within half an hour from my initial call, I was back on the road as if nothing had happened. I am interested to see how well they do next time but so far I am very impressed and would highly recommend the AA.

Fixed my car at the roadside within 30 mins

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

9 Dec 2014

Recommended

Dodgy New Car Breakdown

I found the AA breakdown service second to none when my car which was only 6 months old conked out on a very dangerous stretch of road. They arrived promptly and took care of everything. Checked the engine, and did all of the electrical tests. However, they could not find the fault and as a result they sent a report to the supplier who had to give me a new car.

service

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

16 Dec 2014

Recommended

They have always been very helpful, their engineers are very friendly.

I been with the AA for a very long time but on the few occasions I've had to call them out they have been excellant. On one occasion the engineer spent 3 hours working on an electrical problem with the car and did finally solve it, he was determined to got to the bottom of it. They are not the cheapest breakdown provider but they do offer a quite comprehensive service, although there is diffferent levels of cover available. The cover I have even covers me if I'm a passenger in someone else's car that breakdown. They also responded when I had a problem with a hire van.

Comprehensive service

A little pricey

5
Excellent
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

9 Dec 2014

Recommended

experience of a breakdown on the motorway

A short phone call giving basic details got me a recovery truck within 35 minutes even though the nearest one was 20 miles away. although he couldn't repair it on site i was towed to a local garage a short distance away who mended the problem inside 1 hr. the patrolman was very pleasant and stayed with me until the garage new they could do the repair

4
Good
  • Customer service

  • Value for money

  • Flexibility & fairness

  • Product features

Does AA provide your breakdown cover policy?

Tell us what you think of them because it will help others.