RAC Roadside

Your Right to Cancel
1. You are entitled to cancel your membership up to 14 working days following the date of, your membership commencement (or renewal) date, or the date you receive your Terms of Membership booklet, whichever happens later.
2. If you have not made a claim within the first 14 days we will refund the cost of your membership.
3. If you use the service within the first 14 days and decide to cancel, you will not be eligible for any refund.

Vehicle Specifications
RAC UK Breakdown assistance is available to members when they are travelling in a car, motorised caravan, van or pickup or car derived van, minibus or motorcycle which complies with the specifications set out below:
     Max Weight (gross) Max Length     Max Width
Vehicles     3.5 tonnes   5.5 meters (18ft) including tow bar   2.3 meter (7ft 6in)
Caravans / Trailers    3.5 tonnes   7.6 meters (25ft) including tow bar   2.3 meter (7ft 6in)
Vans / Pickups/ Car derived Vans 3.5 tonnes   5.5 meters (18ft) including tow bar   2.3 meter (7ft 6in)
- Vans, Pickups or Car derived Vans can be covered upon payment of an additional premium.
- Any additional premium will depend on the type of vehicle you are travelling in, but will be no more than £10.00.
Please note this surcharge does not apply to Response members.

Vehicle Specifications
RAC UK Breakdown assistance is available to members when they are travelling in a car, motorised caravan, van or pickup or car derived van, minibus or motorcycle which complies with the specifications set out below:
     Max Weight (gross) Max Length     Max Width
Vehicles     3.5 tonnes   5.5 meters (18ft) including tow bar   2.3 meter (7ft 6in)
Caravans / Trailers    3.5 tonnes   7.6 meters (25ft) including tow bar   2.3 meter (7ft 6in)
Vans / Pickups/ Car derived Vans 3.5 tonnes   5.5 meters (18ft) including tow bar   2.3 meter (7ft 6in)
- Vans, Pickups or Car derived Vans can be covered upon payment of an additional premium.
- Any additional premium will depend on the type of vehicle you are travelling in, but will be no more than £10.00.
Please note this surcharge does not apply to Response members.

Vehicle Specifications
RAC UK Breakdown assistance is available to members when they are travelling in a car, motorised caravan, van or pickup or car derived van, minibus or motorcycle which complies with the specifications set out below:
     Max Weight (gross) Max Length     Max Width
Vehicles     3.5 tonnes   5.5 meters (18ft) including tow bar   2.3 meter (7ft 6in)
Caravans / Trailers    3.5 tonnes   7.6 meters (25ft) including tow bar   2.3 meter (7ft 6in)
Vans / Pickups/ Car derived Vans 3.5 tonnes   5.5 meters (18ft) including tow bar   2.3 meter (7ft 6in)
- Vans, Pickups or Car derived Vans can be covered upon payment of an additional premium.
- Any additional premium will depend on the type of vehicle you are travelling in, but will be no more than £10.00.
Please note this surcharge does not apply to Response members.

Roadside
Roadside is available in the Territory and the Republic of Ireland.
If your vehicle has suffered a breakdown we will provide the following:
- A RAC patrol or contractor to assist you.
- Labour at the roadside.
- If we are unable to repair the vehicle within a reasonable time, or if repairs are unwise, we will transport the Vehicle to a destination of your choice within 10 miles. If you have no preferred destination, we will take the vehicle to a nearby garage.
- Transport for you and up to seven passengers to the above chosen destination. (If there are more than five people this may require two separate vehicles. An adult from the covered vehicle must accompany any children).
- If you need to leave your vehicle at the garage we will reimburse you for taxi fares up to 20 miles. (A receipt must be obtained).
What is not covered:
- Breakdowns within a quarter of a mile of your home or where you normally keep the vehicle.
- A second recovery if the original fault has not been properly repaired by a third party or if we have advised you that it is a temporary repair.
- Any matters excluded under our Terms of Membership (full details shown on page 20).

Roadside
Roadside is available in the Territory and the Republic of Ireland.
If your vehicle has suffered a breakdown we will provide the following:
- If we are unable to repair the vehicle within a reasonable time, or if repairs are unwise, we will transport the Vehicle to a destination of your choice within 10 miles. If you have no preferred destination, we will take the vehicle to a nearby garage.

Roadside
Roadside is available in the Territory and the Republic of Ireland.
If your vehicle has suffered a breakdown we will provide the following:
- If we are unable to repair the vehicle within a reasonable time, or if repairs are unwise, we will transport the Vehicle to a destination of your choice within 10 miles. If you have no preferred destination, we will take the vehicle to a nearby garage.
- Transport for you and up to seven passengers to the above chosen destination. (If there are more than five people this may require two separate vehicles. An adult from the covered vehicle must accompany any children).

Roadside
Roadside is available in the Territory and the Republic of Ireland.
If your vehicle has suffered a breakdown we will provide the following:
- If we are unable to repair the vehicle within a reasonable time, or if repairs are unwise, we will transport the Vehicle to a destination of your choice within 10 miles. If you have no preferred destination, we will take the vehicle to a nearby garage.

General Exclusions
Costs
4. Any costs incurred as a result of you failing to carry a serviceable spare tyre and wheel, or incurred in arranging the removal of a wheel secured by locking wheel nuts when you are unable to provide a serviceable key, appropriate to your vehicle, caravan or trailer.
Please note: Motorised vehicles that are manufactured without the provision of a spare wheel will be considered on their individual merits. Assistance in changing a wheel is covered, subject to you carrying a serviceable spare as specified above.

Vehicle Specifications
RAC UK Breakdown assistance is available to members when they are travelling in a car, motorised caravan, van or pickup or car derived van, minibus or motorcycle which complies with the specifications set out below:
   Max Weight (gross)   Max Length     Max Width
Caravans / Trailers  3.5 tonnes    7.6 meters (25ft) including tow bar  2.3 meter (7ft 6in)

Costs
Cover shall not include the following:
9. If your caravan or trailer breaks down in a way that means it cannot be repaired, we will be unable to recover your caravan or trailer. If this situation arises, we can arrange for the recovery of the caravan or trailer, although you will be responsible for any costs incurred. We would recommend that you always carry a serviceable spare tyre and wheel appropriate to your vehicle, caravan or trailer.

Roadside
Roadside is available in the Territory and the Republic of Ireland.
If your vehicle has suffered a breakdown we will provide the following:
- If you need to leave your vehicle at the garage we will reimburse you for taxi fares up to 20 miles (a receipt must be obtained).

Legal advice
We can advise on many legal issues (regardless of fault), including uninsured losses, repair problems, traffic offences, consumer disputes and the best ways of getting the best value for your vehicle if it is a write-off.

General Exclusions
Costs
RAC membership does not cover:
The cost of a locksmith (if we are unable to open the vehicle for any reason), bodyglass or tyre specialist. We will arrange for your vehicle to be taken to a nearby garage for assistance but you will have to pay for any work carried out on the vehicle. Any other recovery may be arranged but you will be liable for any additional costs

Fair Call scheme
Fair Call was introduced in 1989 to protect the majority of members, ensuring that the highest level of service is always delivered. Only a small percentage of members are affected.
Depending on your type of membership, during each membership year you have the right to call us out to provide breakdown assistance a number of times. We call this your breakdown entitlement.
Breakdown Entitlement
    Single   Joint   Family
Personal Based   5 Callouts  6 Callouts   7 Callouts
Basic Cover    1 Callout   2 Callouts   3 Callouts
    One Vehicle   Two Vehicles   Three Vehicles
Vehicle Based   5 Callouts   6 Callouts   6 Callouts

If you are a Member with five or more completed years your fair call entitlement will increase by an additional two callouts.
If you change your membership cover, your callout entitlement will be adjusted if appropriate. We will let you know when you are approaching your maximum entitlement.
If you exceed your entitlement you will have to pay additional charges, set by us, and such charge will be no less than £59.00 per callout, payable prior to us providing the Roadside or At Home service only.
Please note: When you have reached your maximum entitlement under Fair Call, you may not change your membership cover within the current membership year and we reserve the right to renew your membership offering a lower breakdown entitlement the following year.

Fair Call scheme
Fair Call was introduced in 1989 to protect the majority of members, ensuring that the highest level of service is always delivered. Only a small percentage of members are affected.
If you exceed your entitlement you will have to pay additional charges, set by us, and such charge will be no less than £59.00 per callout, payable prior to us providing the Roadside or At Home service only.
Please note: When you have reached your maximum entitlement under Fair Call, you may not change your membership cover within the current membership year and we reserve the right to renew your membership offering a lower breakdown entitlement the following year. .