GEM Motoring Assist GEM Recovery Reclaim

General Terms of Membership
5. You may cancel this membership without giving a reason, by contacting us within the first 14 days of membership, or (if later), within 14 days of your receiving the membership documents. This is known as the
withdrawal period. If you cancel your membership within the 14-day withdrawal period, you will be entitled to a full refund of the amount paid. If you cancel your membership after the 14-day withdrawal period you will not be entitled to a refund or credit. Contact us by the following methods:
Write to: GEM Motoring Assist, Station Road, Forest Row, East Sussex RH18 5EN
Phone: 01342 825676 Email: cancellations@motoringassist.com

Vehicle means private car, car derived van or motorcycle. Motor caravans and motor homes will only be covered if they are under 3000cc and do not exceed 7 metres (23 feet) in length (including any extra fitments).
HGVs, LCVs, minibuses and American left hand drive vehicles are not acceptable.

Roadside Assistance
We will arrange help at the scene of the breakdown and will arrange and pay call-out fees and labour charges needed to start the vehicle at the roadside. If the vehicle cannot be repaired quickly at the scene of the breakdown, we will arrange and pay the reasonable cost of taking the vehicle, you and up to 6 passengers from the place where the vehicle has broken down to the nearest available garage or to your home address, provided it is within 15 miles.
This benefit is designed to cover small emergency repairs. It will not cover the cost of any parts or materials. Any work, which is not carried out at the roadside, is not covered. It is provided under a separate contract between yourself and the garage.

Recovery
If the vehicle cannot be repaired at the scene of the breakdown, we will arrange and pay the reasonable cost of taking the vehicle, you and up to 6 passengers from the place where the vehicle has broken down to any one place you choose.

Roadside Assistance
We will arrange help at the scene of the breakdown and will arrange and pay call-out fees and labour charges needed to start the vehicle at the roadside. If the vehicle cannot be repaired quickly at the scene of the breakdown, we will arrange and pay the reasonable cost of taking the vehicle, you and up to 6 passengers from the place where the vehicle has broken down to the nearest available garage or to your home address, provided it is within 15 miles.
This benefit is designed to cover small emergency repairs. It will not cover the cost of any parts or materials. Any work, which is not carried out at the roadside, is not covered. It is provided under a separate contract between yourself and the garage.

Home Assistance
If the vehicle breaks down at your home or within one mile of your home, we will arrange assistance and pay call-out fees and labour charges needed to start the vehicle.
If the vehicle cannot be repaired quickly at the scene of the breakdown, we will pay the reasonable cost of taking the vehicle to the nearest available garage. The most we will pay is £60.

Alternative Travel or Emergency Overnight Accommodation
If the vehicle breaks down while it is more than 25 miles from your home, and it cannot be repaired at the roadside or at a garage during the same day, we will refund the cost of alternative travel arrangements or necessary emergency overnight accommodation.
The most we will refund is £100:
- for alternative road or rail travel or car hire; or
- for one nights hotel accommodation for you and up to 6 passengers. (The amount we will refund will only be for the rooms. We will not pay any amount for meals or drinks.)
Before you arrange alternative travel or accommodation you must call the Rescue Control Centre for their agreement. We will only refund amounts covered by this insurance if we receive valid invoices and receipts.

Recovery
If the vehicle cannot be repaired at the scene of the breakdown, we will arrange and pay the reasonable cost of taking the vehicle, you and up to 6 passengers from the place where the vehicle has broken down to any one place you choose.

Recovery
If the vehicle cannot be repaired at the scene of the breakdown, we will arrange and pay the reasonable cost of taking the vehicle, you and up to 6 passengers from the place where the vehicle has broken down to any one place you choose.

Roadside Assistance
We will arrange help at the scene of the breakdown and will arrange and pay call-out fees and labour charges needed to start the vehicle at the roadside. If the vehicle cannot be repaired quickly at the scene of the breakdown, we will arrange and pay the reasonable cost of taking the vehicle, you and up to 6 passengers from the place where the vehicle has broken down to the nearest available garage or to your home address, provided it is within 15 miles.
This benefit is designed to cover small emergency repairs. It will not cover the cost of any parts or materials. Any work, which is not carried out at the roadside, is not covered. It is provided under a separate contract between yourself and the garage.

Alternative Travel or Emergency Overnight Accommodation
If the vehicle breaks down while it is more than 25 miles from your home, and it cannot be repaired at the roadside or at a garage during the same day, we will refund the cost of alternative travel arrangements or necessary emergency overnight accommodation.
The most we will refund is £100:
- for alternative road or rail travel or car hire; or
- for one nights hotel accommodation for you and up to 6 passengers. (The amount we will refund will only be for the rooms. We will not pay any amount for meals or drinks.)
Before you arrange alternative travel or accommodation you must call the Rescue Control Centre for their agreement. We will only refund amounts covered by this insurance if we receive valid invoices and receipts.

Roadside Assistance
We will arrange help at the scene of the breakdown and will arrange and pay call-out fees and labour charges needed to start the vehicle at the roadside. If the vehicle cannot be repaired quickly at the scene of the breakdown, we will arrange and pay the reasonable cost of taking the vehicle, you and up to 6 passengers from the place where the vehicle has broken down to the nearest available garage or to your home address, provided it is within 15 miles.
This benefit is designed to cover small emergency repairs. It will not cover the cost of any parts or materials. Any work, which is not carried out at the roadside, is not covered. It is provided under a separate contract between yourself and the garage.

Home Assistance
If the vehicle breaks down at your home or within one mile of your home, we will arrange assistance and pay call-out fees and labour charges needed to start the vehicle.
If the vehicle cannot be repaired quickly at the scene of the breakdown, we will pay the reasonable cost of taking the vehicle to the nearest available garage. The most we will pay is £60.

Roadside Assistance
We will arrange help at the scene of the breakdown and will arrange and pay call-out fees and labour charges needed to start the vehicle at the roadside. If the vehicle cannot be repaired quickly at the scene of the breakdown, we will arrange and pay the reasonable cost of taking the vehicle, you and up to 6 passengers from the place where the vehicle has broken down to the nearest available garage or to your home address, provided it is within 15 miles.
This benefit is designed to cover small emergency repairs. It will not cover the cost of any parts or materials. Any work, which is not carried out at the roadside, is not covered. It is provided under a separate contract between yourself and the garage.

Caravan and Trailer Service
If your vehicle breaks down, any attached caravan (or small trailer not more than 3 metres (10 feet) long) used for private purposes will be entitled to the same service as the vehicle, as long as it is attached to the vehicle by a standard 50 millimetre (2 inch) towing coupling.

Alternative Travel or Emergency Overnight Accommodation
If the vehicle breaks down while it is more than 25 miles from your home, and it cannot be repaired at the roadside or at a garage during the same day, we will refund the cost of alternative travel arrangements or necessary emergency overnight accommodation.
The most we will refund is £100:
- for alternative road or rail travel or car hire; or
- for one nights hotel accommodation for you and up to 6 passengers. (The amount we will refund will only be for the rooms. We will not pay any amount for meals or drinks.)
Before you arrange alternative travel or accommodation you must call the Rescue Control Centre for their agreement. We will only refund amounts covered by this insurance if we receive valid invoices and receipts.

Accident, Vandalism or Theft
If your vehicle cannot be driven as a result of damage, which is caused by an accident, vandalism or theft, the listed benefits will apply. The most we will pay is £60.

Alternative Travel or Emergency Overnight Accommodation
If the vehicle breaks down while it is more than 25 miles from your home, and it cannot be repaired at the roadside or at a garage during the same day, we will refund the cost of alternative travel arrangements or necessary emergency overnight accommodation.
The most we will refund is £100:
- for alternative road or rail travel or car hire; or
- for one nights hotel accommodation for you and up to 6 passengers. (The amount we will refund will only be for the rooms. We will not pay any amount for meals or drinks.)
Before you arrange alternative travel or accommodation you must call the Rescue Control Centre for their agreement. We will only refund amounts covered by this insurance if we receive valid invoices and receipts.