Esure Roadside Assistance, Home Rescue and Recovery

Cancelling your breakdown assistance cover
If you are dissatisfied with the cover provided by your breakdown assistance cover, you have 14 days to cancel from the date you receive your documents if you are a new customer or from the renewal date if you are an existing customer. As long as no incidents have arisen which could result in a claim under your policy, we will refund the premium you have paid.
If you do not exercise your right to cancel during the 14 day period, your breakdown assistance cover will continue as normal.
If you decide to cancel your breakdown assistance cover after 14 days, you must give us seven days notice. If you do cancel your breakdown assistance cover, we will not refund any of your breakdown assistance cover premium.
We also have the right to cancel your breakdown assistance cover at any time by giving you seven days notice in writing. We will send our letter to the latest address we have for you. If we do cancel your breakdown assistance cover, we will refund the part of the premium you have not yet used.
If you or we cancel this section, you must pay all costs you incur under this section after cancellation.

Exceptions
Green Flag will not provide assistance where your car is:
6 Over 2,500kg when loaded, or more than 5.18m long and 1.9m wide and 2.44m high.

Exceptions
Green Flag will not provide assistance where your car is:
6 Over 2,500kg when loaded, or more than 5.18m long and 1.9m wide and 2.44m high.

Exceptions
Green Flag will not provide assistance where your car is:
6 Over 2,500kg when loaded, or more than 5.18m long and 1.9m wide and 2.44m high.

Option D Any vehicle extension
This benefit can be added to Options A, B or C.
You and your spouse will be entitled to the same level of cover provided under your selected Option when travelling in any other car or car-derived van or three wheeler up to 2,500kg when loaded provided that the car concerned:
- does not fall within one of the exclusions of your policy.

Option A - Roadside assistance
If your car is immobilised following an insured incident that occurs a minimum of one mile away from your home address, Green Flag will arrange:
Roadside assistance
Call out of a repairer or recovery specialist to attend the site of the insured incident and carry out up to one hours labour for repair of your car at the roadside for the sole purpose of making or attempting to make your car mobile.
Towing to repairer
Where, in the sole opinion of Green Flag or its operator, roadside repair is not practical the recovery of your car, and up to six insured persons to a repairer of your choice within 10 miles of the insured incident or to a single destination within 10 miles of the insured incident. Green Flag will not pay for the cost of repairs. Green Flag will arrange for your car to be transported for more than 10 miles but you will have to pay for the additional miles on a there and backbasis. You will have to pay extra costs if labour exceeds 60 minutes.
Completion of journey
If you need help to return to your home address or complete a journey in the UK following an insured incident, Green Flag will, at your expense, arrange one or more of the following services, subject to availability:
- For you and any insured persons to continue your journey
- Overnight hotel accommodation; or
- Hire of a replacement car.
Please note:
A hire car is arranged subject to you or the insured person meeting the conditions of the hirer. Payment under this section must be made according to Condition 13

Option C Recovery
If your car is immobilised following an insured incident Green Flag will arrange, in addition to services described under Options A and B:
Driver care
Where repairs at the roadside are not practical and garage repairs cannot, in the sole opinion of Green Flag or its operator, be completed on the working day of the insured incident, Green Flag will at your request, arrange and pay for one of the following four means of assistance, subject to availability:
- transport of up to 6 insured persons and your car to your home address or to your original intended destination in the UK, or to a suitable repairer; or
- hotel accommodation expenses for one night only, limited to bed and breakfast (excluding alcoholic drinks), whilst repairs to your car are completed, provided the insured incident occurs more than 25 miles from your home address or original intended destination, subject to a maximum of £100 per insured person and £600 per insured incident; or
- the hire of a self drive rental vehicle of an equivalent level to the car (up to 1600cc) for a reasonable period to complete your journey up to a maximum of £100 in total; or
- the cost for up to 6 insured persons to either continue the journey or return to your home address, by the alternative transport which in the opinion of Green Flag is the most suitable, up to a maximum cost of £100 in total.
In addition if necessary, Green Flag will also:
- pay for one single standard class rail ticket in the United Kingdom for you or any authorised driver to collect the car following repair, up to a limit of £150; and
- relay up to 3 telephone messages to family members, friends or business associates of yours to advise of unforeseen travel delays.
Please note:
A hire car is arranged subject to the insured person meeting the conditions of the hirer.
Green Flag cannot guarantee to provide a hire car with a roof rack or tow bar.
Any authorised hire car must be effected within 24 hours of the occurrence of the insured incident.
What is not covered:
- Any costs which Green Flag have not been notified of at the time of the insured incident and which have not been previously agreed.
- Car hire in the event of the insured car requiring routine servicing, being out of use temporarily under warranty or for other repair work to correct non-immobilising faults or undergoing repair of cosmetic damage.
- The cost of fuel and oil used in any replacement car or any additional insurance offered by the replacement car hirers.

Option A Roadside assistance
If your car is immobilised following an insured incident that occurs a minimum of one mile away from your home address, Green Flag will arrange:
Towing to repairer
Where, in the sole opinion of Green Flag or its operator, roadside repair is not practical the recovery of your car, and up to six insured persons to a repairer of your choice within 10 miles of the insured incident or to a single destination within 10 miles of the insured incident.
Green Flag will not pay for the cost of repairs.
Green Flag will arrange for your car to be transported for more than 10 miles but you will have to pay for the additional miles on a there and backbasis. You will have to pay extra costs if labour exceeds 60 minutes.

Option B Home rescue
If your car is immobilised following an insured incident at or within one mile of your home address, you will be entitled to the services detailed under Option A Roadside Assistance.

Driver care
Where repairs at the roadside are not practical and garage repairs cannot, in the sole opinion of Green Flag or its operator, be completed on the working day of the insured incident, Green Flag will at your request, arrange and pay for one of the following four means of assistance, subject to availability:
- the hire of a self drive rental vehicle of an equivalent level to the car (up to 1600cc) for a reasonable period to complete your journey up to a maximum of £100 in total;

Option C Recovery
If your car is immobilised following an insured incident Green Flag will arrange, in addition to services described under Options A and B:
Driver care
Where repairs at the roadside are not practical and garage repairs cannot, in the sole opinion of Green Flag or its operator, be completed on the working day of the insured incident, Green Flag will at your request, arrange and pay for one of the following four means of assistance, subject to availability:
- transport of up to 6 insured persons and your car to your home address or to your original intended destination in the UK, or to a suitable repairer; or

Option C Recovery
If your car is immobilised following an insured incident Green Flag will arrange, in addition to services described under Options A and B:
Driver care
Where repairs at the roadside are not practical and garage repairs cannot, in the sole opinion of Green Flag or its operator, be completed on the working day of the insured incident, Green Flag will at your request, arrange and pay for one of the following four means of assistance, subject to availability:
- transport of up to 6 insured persons and your car to your home address or to your original intended destination in the UK, or to a suitable repairer; or

Option A Roadside assistance
If your car is immobilised following an insured incident that occurs a minimum of one mile away from your home address, Green Flag will arrange:
Towing to repairer
Where, in the sole opinion of Green Flag or its operator, roadside repair is not practical the recovery of your car, and up to six insured persons to a repairer of your choice within 10 miles of the insured incident or to a single destination within 10 miles of the insured incident.
Green Flag will not pay for the cost of repairs.
Green Flag will arrange for your car to be transported for more than 10 miles but you will have to pay for the additional miles on a there and backbasis. You will have to pay extra costs if labour exceeds 60 minutes.

Driver care
Where repairs at the roadside are not practical and garage repairs cannot, in the sole opinion of Green Flag or its operator, be completed on the working day of the insured incident, Green Flag will at your request, arrange and pay for one of the following four means of assistance, subject to availability:
- the hire of a self drive rental vehicle of an equivalent level to the car (up to 1600cc) for a reasonable period to complete your journey up to a maximum of £100 in total;

Exceptions
Green Flag will not be liable for:
28. Any labour charges in excess of the one hour provided at the roadside or at your home address.

Option A Roadside assistance
If your car is immobilised following an insured incident that occurs a minimum of one mile away from your home address, Green Flag will arrange:
Towing to repairer
Where, in the sole opinion of Green Flag or its operator, roadside repair is not practical the recovery of your car, and up to six insured persons to a repairer of your choice within 10 miles of the insured incident or to a single destination within 10 miles of the insured incident.
Green Flag will not pay for the cost of repairs.
Green Flag will arrange for your car to be transported for more than 10 miles but you will have to pay for the additional miles on a there and backbasis. You will have to pay extra costs if labour exceeds 60 minutes.

Insured incident
Electrical or mechanical breakdown or accident (including fire, theft, attempted theft, malicious damage, flat tyre, flat battery, loss or breakage of car keys or lack of fuel) that results in the total loss or the immobilisation of the car within the United Kingdom.

Option B Home rescue
If your car is immobilised following an insured incident at or within one mile of your home address, you will be entitled to the services detailed under Option A Roadside Assistance.

Option A Roadside assistance
If your car is immobilised following an insured incident that occurs a minimum of one mile away from your home address, Green Flag will arrange:
Roadside assistance
Call out of a repairer or recovery specialist to attend the site of the insured incident and carry out up to one hours labour for repair of your car at the roadside for the sole purpose of making or attempting to make your car mobile.

In addition if necessary, Green Flag will also:
- pay for one single standard class rail ticket in the United Kingdom for you or any authorised driver to collect the car following repair, up to a limit of £150; and

Caravan and trailer cover
Your caravan or trailer will have exactly the same cover as your car when they are being towed by your car provided your caravan or trailer:
- conforms to the relevant motor vehicles construction and use regulations; and
- fits a standard 50mm towball; and
- is not more than 6.42m long (with load) and/or 2.59m high (with load); and
- does not weigh more than 2,500kg when loaded; and
- the weight of the caravan or trailer when loaded is not more than the kerb weight of the car; and
- is of proprietary make.

Insured incident
Electrical or mechanical breakdown or accident (including fire, theft, attempted theft, malicious damage, flat tyre, flat battery, loss or breakage of car keys or lack of fuel) that results in the total loss or the immobilisation of the car within the United Kingdom.

Insured incident
Electrical or mechanical breakdown or accident (including fire, theft, attempted theft, malicious damage, flat tyre, flat battery, loss or breakage of car keys or lack of fuel) that results in the total loss or the immobilisation of the car within the United Kingdom.

Driver Care
Where repairs at the roadside are not practical and garage repairs cannot, in the sole opinion of Green Flag or its operator, be completed on the working day of the insured incident, Green Flag will at your request, arrange and pay for one of the following four means of assistance, subject to availability:
- hotel accommodation expenses for one night only, limited to bed and breakfast (excluding alcoholic drinks), whilst repairs to your car are completed, provided the insured incident occurs more than 25 miles from your home address or original intended destination, subject to a maximum of £100 per insured person and £600 per insured incident;

Option A Roadside assistance
If your car is immobilised following an insured incident that occurs a minimum of one mile away from your home address, Green Flag will arrange:
Roadside assistance
Call out of a repairer or recovery specialist to attend the site of the insured incident and carry out up to one hours labour for repair of your car at the roadside for the sole purpose of making or attempting to make your car mobile.

Insured incident
Electrical or mechanical breakdown or accident (including fire, theft, attempted theft, malicious damage, flat tyre, flat battery, loss or breakage of car keys or lack of fuel) that results in the total loss or the immobilisation of the car within the United Kingdom.

Driver care
Where repairs at the roadside are not practical and garage repairs cannot, in the sole opinion of Green Flag or its operator, be completed on the working day of the insured incident, Green Flag will at your request, arrange and pay for one of the following four means of assistance, subject to availability:
- the cost for up to 6 insured persons to either continue the journey or return to your home address, by the alternative transport which in the opinion of Green Flag is the most suitable, up to a maximum cost of £100 in total.

Exclusions
Green Flag will not be liable for:
22 Collecting your car from a repairer or garage after repair work has been carried out, or any associated costs.

Provision of chauffeur
The cost of providing a chauffeur to take up to 6 insured persons, your car and your baggage to your destination anywhere in the UK, when the only driver is unable to drive due to illness or injury. You will have to show medical certification at the time of the illness or injury.

Driver care
Where repairs at the roadside are not practical and garage repairs cannot, in the sole opinion of Green Flag or its operator, be completed on the working day of the insured incident, Green Flag will at your request, arrange and pay for one of the following four means of assistance, subject to availability:
- relay up to 3 telephone messages to family members, friends or business associates of yours to advise of unforeseen travel delays.

Insured incident
Electrical or mechanical breakdown or accident (including fire, theft, attempted theft, malicious damage, flat tyre, flat battery, loss or breakage of car keys or lack of fuel) that results in the total loss or the immobilisation of the car within the United Kingdom.