ETA Breakdown Package - Gold

Cancellation right
We hope you are happy with the cover this policy provides.
You have the right to cancel it without giving any reasons within fourteen days of the start date of the policy and you will receive a full refund.
Should you cancel after fourteen days we will credit your ETA customer account with an amount proportionate to the unexpired period remaining on the policy as detailed on your ETA customer statement. We shall not be bound to accept renewal of any insurance and may at any time cancel any insurance documentation by sending fourteen days' notice to you at your last known address.

Weight and size restrictions Vehicles:
Maximum vehicle weight: gross vehicle weight 3.5t
Maximum vehicle length: 5.18m
Maximum vehicle width: 1.91m
Maximum vehicle height: 2.43m
Caravans and trailers (subject to the caravan or trailer being fitted with a standard 50mm tow coupling):
Maximum length: 7m
Please note that the limits detailed above are the maximum covered by any of our cover levels: certain cover levels may have different weight and size restrictions. These will be detailed under the relevant cover descriptions.

Weight and size restrictions Vehicles:
Maximum vehicle weight: gross vehicle weight 3.5t
Maximum vehicle length: 5.18m
Maximum vehicle width: 1.91m
Maximum vehicle height: 2.43m
Caravans and trailers (subject to the caravan or trailer being fitted with a standard 50mm tow coupling):
Maximum length: 7m
Please note that the limits detailed above are the maximum covered by any of our cover levels: certain cover levels may have different weight and size restrictions. These will be detailed under the relevant cover descriptions.

Weight and size restrictions Vehicles:
Maximum vehicle weight: gross vehicle weight 3.5t
Maximum vehicle length: 5.18m
Maximum vehicle width: 1.91m
Maximum vehicle height: 2.43m
Caravans and trailers (subject to the caravan or trailer being fitted with a standard 50mm tow coupling):
Maximum length: 7m
Please note that the limits detailed above are the maximum covered by any of our cover levels: certain cover levels may have different weight and size restrictions. These will be detailed under the relevant cover descriptions.

Details of Cover
You may take out breakdown cover in one of three forms:
- Personal breakdown - covers a nominated person so that they may be covered in any vehicle even if they are only a passenger.
- Vehicle breakdown - covers a nominated vehicle for any driver.
- Corporate breakdown - covers nominated vehicles within a corporate membership.
It is possible to attach both vehicle and personal cover to your membership or separately to suit your needs.

What is covered
If your vehicle breaks down or is involved in a crash over one mile from your home we will offer one hours service at the roadside to get you moving again.

Gold
What is covered
This service includes the Silver service level and also extends to the following:
- Cover for all passengers travelling within the legal carrying capacity of the vehicle.
- Recovery (not repair) of trailers and caravans with standard 50mm couplings with the vehicle that has broken down.
-Secondary Recovery cover.
Second Recovery. You can take out this option as an extension to your Bronze or Silver cover; it is included in your Gold cover.
We will extend your cover to include a second recovery if we are unable to fix your vehicle at the roadside and a suitable repairer cannot accept the vehicle until the following day. We will take you, your vehicle and passengers to your home or overnight accommodation and will arrange direct with you to collect the vehicle and take it to a suitable repairer at a convenient time. This service is limited to our taking your vehicle to a repairer within 25 miles of the previous destination and must be linked to the previous call-out.

Bronze
What is covered
If we are unable to get you moving within one hour, we will transport you, up to four passengers and your vehicle to a suitable garage within fifteen miles or take you home, if nearer, and if this is your preferred option.
Once the vehicle has been taken to a garage it is then your responsibility to instruct the repairer to make any repairs required. Any contract for repair will be between you and the repairer. We do not guarantee that any local recovery to a suitable garage will be within the opening hours of the repairer or that the repairer will be immediately available to undertake any required repair.
This service level is restricted to motorcycles, cars and car-based vans under 2.5t laden.

GOLD
This service level includes the Silver service level and also extends to the following:
- Car rental extended to up to fourteen days to a maximum of £60 per day whilst your vehicle is being repaired.

TRAVEL IN THE REST OF EUROPE
In several parts of Europe, if you break down on a motorway or other major public road the police will answer the phones. They will arrange for a local recovery company to send a recovery truck to you without contacting us. You will be required to pay for their service on the spot. These charges are not covered under the terms of this policy. We recommend that you request recovery to the next slip road; we are then able to provide assistance once the vehicle is off the motorway.
Please ensure that you carry your V5 registration document with you during your journey. Regulations might be different if you break down in another European member state and help may take longer to arrive. We will require detailed information from you regarding the location of your vehicle. We will need to know if you are on an outward or inward journey and details of your booking arrangements. If you have broken down in another European member state during a public holiday, many services will be closed during the holiday period. In these circumstances, you must allow us time to assist you and effect a repair to your vehicle. We will not be held liable for any delays in reaching your destination.
OPTIONAL ADD ONS
Europe.
You can take out this option as an extension to your Bronze, Silver, Gold or cycle rescue cover. This option extends your specified level of service to all states of the European Union, Norway and Switzerland for up to ninety days within one membership year.

RAPID RESPONSE PLEDGE
If the repair/recovery operator does not arrive within sixty minutes of our receipt of your request for assistance (except for any delay beyond the control of the driver such as road closure, snow, mud, sand, flood, if the vehicle is inaccessible, or adverse weather conditions or because you did not provide accurate information concerning the location of the vehicle), we pledge to pay you £10 within twenty eight days of receiving your written claim. Claims must be made to the ETA membership department within fourteen days of the callout.
The rapid response pledge does not apply to:
- ETA corporate members, or
- Any recovery arranged by the police, or
- Members who currently owe the ETA money.
If a complaint has been made to us regarding the incident, payment may be made on resolution of the complaint.

NO CLAIM DISCOUNTS
This discount is only available on selected levels of cover if you have not claimed for a full policy year. You will be informed of any discount on your renewal statement.

£95.00
Therefore the total amount you would be paying with European Cover included would be:
£232.00 for a continuous payment ( automatic renewal)
£242.00 for a one off payment.

£95.00
Therefore the total amount you would be paying with European Cover included would be:
£217.00 for a continuous payment ( automatic renewal)
£227.00 for a one off payment.

Silver
What is covered
This service includes the Bronze service level and, in addition, if we cannot repair the vehicle at the roadside or repair it locally that day, we will offer you and up to six passengers one of the following options at our discretion:
- Recovery of the vehicle, driver and up to six passengers to your chosen destination,

Britain means Great Britain and Northern Ireland, the Channel Islands and the Isle of Man.

GOLD
This service level includes the Silver service level and also extends to the following:
- Car rental extended to up to fourteen days to a maximum of £60 per day whilst your vehicle is being repaired.

BRONZE
If your vehicle breaks down or is involved in a crash over one mile from your home we will offer one hour's service at the roadside to get you moving again.

Bronze
What is covered
If we are unable to get you moving within one hour, we will transport you, up to four passengers and your vehicle to a suitable garage within fifteen miles or take you home, if nearer, and if this is your preferred option.
Once the vehicle has been taken to a garage it is then your responsibility to instruct the repairer to make any repairs required. Any contract for repair will be between you and the repairer. We do not guarantee that any local recovery to a suitable garage will be within the opening hours of the repairer or that the repairer will be immediately available to undertake any required repair.
This service level is restricted to motorcycles, cars and car-based vans under 2.5t laden.

BRONZE
If your vehicle breaks down or is involved in a crash over one mile from your home we will offer one hour's service at the roadside to get you moving again.

Silver
What is covered
This service includes the Bronze service level and, in addition, if we cannot repair the vehicle at the roadside or repair it locally that day, we will offer you and up to six passengers one of the following options at our discretion:
- Onward travel by paying for standard tickets by rail so you may complete your journey and a return ticket for the driver so they may return to collect the repaired vehicle
The services will be offered on a pay/claim basis, which means that you must pay initially and we will send you a claim form to complete and return for reimbursement. Before arranging these services, authorisation must be obtained from us.

Weight and size restrictions
Caravans and trailers (subject to the caravan or trailer being fitted with a standard 50mm tow coupling):
Maximum length: 7m
GOLD
What is covered
This service level includes the Silver service level and also extends to the following:
- Recovery of trailers and caravans with standard 50mm couplings with the vehicle that has broken down.

1. Breakdown means an electrical or mechanical failure or a road traffic crash or damage caused by vandalism or theft or fire, which immediately renders the vehicle immobilised or dangerous to drive. This definition shall also include lost, snapped or stolen keys, lack of fuel and putting the wrong fuel in the vehicle.

ROAD TRAFFIC ACCIDENT
If the incident has been caused by a road traffic accident the ETA will cover costs of the call-out, however the service provided will be dependent upon the level and type of cover you have purchased. You should contact your motor insurer in the first instance to confirm that your cover will not be compromised by a recovery by the ETA.

1. Breakdown means an electrical or mechanical failure or a road traffic crash or damage caused by vandalism or theft or fire, which immediately renders the vehicle immobilised or dangerous to drive. This definition shall also include lost, snapped or stolen keys, lack of fuel and putting the wrong fuel in the vehicle.

GOLD
This service level includes the Silver service level and also extends to the following:
- The provision of an alternative driver due to incapacity whilst driving and there is no qualified person to drive the vehicle.

1. Breakdown means an electrical or mechanical failure or a road traffic crash or damage caused by vandalism or theft or fire, which immediately renders the vehicle immobilised or dangerous to drive. This definition shall also include lost, snapped or stolen keys, lack of fuel and putting the wrong fuel in the vehicle.

RAPID RESPONSE PLEDGE
If the repair/recovery operator does not arrive within sixty minutes of our receipt of your request for assistance (except for any delay beyond the control of the driver such as road closure, snow, mud, sand, flood, if the vehicle is inaccessible, or adverse weather conditions or because you did not provide accurate information concerning the location of the vehicle), we pledge to pay you £10 within twenty eight days of receiving your written claim. Claims must be made to the ETA membership department within fourteen days of the call-out.
EQUITABLE RESCUE POLICY
We would never refuse to assist an ETA member.

EQUITABLE RESCUE POLICY
Should you have more than three breakdown call-outs (or claims) per policy per membership year, we will request documentary evidence that the vehicle in question is being properly serviced and maintained. In the case of personal breakdown cover, where documentary evidence cannot be obtained for all vehicles for which call-outs have been made, documentary evidence of the vehicle used most will be required.
Payment for further callouts will then be provided at our discretion. We would never refuse to assist an ETA member.

GOLD
This service level includes the Silver service level and also extends to the following:
- Car rental extended to up to fourteen days to a maximum of £60 per day whilst your vehicle is being repaired.