Direct Line Motoring Assistance - Recovery Plus

Your right to cancel
If this cover does not meet your requirements, please return all your documents to the address shown on your Schedule within 14 days of receipt. We will return any premium paid in full provided no call outs have been made during that time.

Vehicle:
Any vehicle we have agreed to cover and which is shown on the Motoring Assistance Schedule or, where Personal Cover applies, any vehicle you or your spouse or common law partner are travelling in, provided it:
- Does not exceed (including any load carried)the following gross vehicle weight and dimensions: 3,500kg in weight, 7m in length, 3m in height and 2.25m in width.

Vehicle:
Any vehicle we have agreed to cover and which is shown on the Motoring Assistance Schedule or, where Personal Cover applies, any vehicle you or your spouse or common law partner are travelling in, provided it:
- Does not exceed (including any load carried)the following gross vehicle weight and dimensions: 3,500kg in weight, 7m in length, 3m in height and 2.25m in width.

Vehicle:
Any vehicle we have agreed to cover and which is shown on the Motoring Assistance Schedule or, where Personal Cover applies, any vehicle you or your spouse or common law partner are travelling in, provided it:
- Does not exceed (including any load carried)the following gross vehicle weight and dimensions: 3,500kg in weight, 7m in length, 3m in height and 2.25m in width.

Section A - Rescue
What is covered:
Following an incident occurring at least one mile from either the Policyholder's home address or the place where the vehicle is usually kept, we will:
Arrange for roadside assistance and, if necessary, transportation of the vehicle to either a single destination of your choice within 10 miles of the incident or to a suitable repairer in the vicinity of the incident.
Transport you and any passengers that are in the vehicle at the time of the incident to the chosen destination.
Pay the cost of providing these services, including call out and up to one hour 's labour for roadside assistance.
We will relay telephone messages to your family members, friends or business associates to advise of unforeseen travel delays.
Please remember
All other labour charges and the cost of replacement parts and/or other materials are your responsibility.
You are responsible for instructing the garage to carry out any repairs.
If there is no suitable repairer in the vicinity an additional mileage charge may be made.
This service cannot be used if the vehicle has broken down or is unroadworthy when cover was taken out.
Recovery cannot be used as a way of avoiding repair costs.
What is not covered:
Labour charges in excess of those for one hour's roadside assistance.
The cost of any parts and/or materials used.
The cost of supplying a spare wheel and tyre if a serviceable one cannot be provided by you.
The cost of,if needed, a locksmith or a bodyglass or tyre specialist.
Anything mentioned in the General Exclusions.

Section B -Rescue Plus
What is covered:
Following an incident occurring less than one mile from either the Policyholder's home address or where the vehicle is usually kept, you may:
Use the services detailed under Section A - Rescue.
Please remember
This level of cover will not be effective until the day after you have arranged this cover for the first time.

Section C - Recovery
What is covered:
All the benefits under Section A, and, if it is apparent to us or the chosen repairer that repairs cannot be effected by the repairer by the end of the working day, we will arrange and pay for the transportation of you, the vehicle and any passengers to your choice of:
The Policyholder's home address; or
The original destination within the UK; or
A suitable repairer in the vicinity of the incident, the Policyholder's home address or original destination.
If some form of medical certification can be shown and there are no passengers who can drive the vehicle, this service may also be used in the event of the driver being declared medically unfit to drive.
We may choose to recover the vehicle by providing a qualified driver.
Please remember
This level of cover will not be effective until the day after you have arranged this cover for the first time.
What is not covered:
Recovery within one quarter mile of either your home address or the address where the vehicle is usually kept, unless you are entitled to the services detailed under Section B - Rescue Plus.
Onward transportation following a period of hospitalisation.
Any costs where we have not been contacted at the time of the incident.
Anything mentioned in the General Exclusions.

Section D - Recovery Plus
What is covered:
All the benefits under Sections A, B and C and, if it is apparent that repairs cannot be effected by the repairer by the end of the working day; or
if the vehicle has been stolen and is not recovered in a roadworthy condition the same day,and provided you have not elected to be recovered under Section C - Recovery, we will arrange and pay for your choice of:
- Where available, a self-drive hire car of an equivalent level up to a maximum of 1600cc, for a continuous 24 hour period whilst your car is awaiting repairs, up to a maximum of £100; or
- The cost for you and any passenger to either continue the journey or return to the Policyholder's home address within the UK by our choice of alternative transport, up to a maximum of £100; or
- Overnight accommodation including breakfast (excluding alcohol) for you and any passenger in a local hotel whilst awaiting repairs, provided that the incident occurs more than 25 miles from the Policyholder's home address or intended destination, up to a maximum of £150 per person or £500 per incident.
If necessary, we will also pay for one single standard class rail ticket for the Policyholder or any authorised driver to collect the vehicle following repair.
We will relay telephone messages to your family members, friends or business associates to advise of unforeseen travel delays.
Motoring legal advice
During the period of cover you may call our Legal Advice line on 0845 246 1689 for practical legal advice on any motoring legal problem.
Please remember
A hire car is provided subject to you meeting the conditions of the hirer. Any claims involving the hire of a replacement car must have our prior approval.
We cannot guarantee to provide a vehicle with a roof rack or tow bar.
This level of cover will not be effective until the day after you have arranged this cover for the first time.
What is not covered:
- Any costs where we have not been contacted at the time of the incident.
- Car hire not authorised by us.
- Car hire following an incident occurring at home.
- Car hire in the event of the vehicle requiring routine servicing, being out of use temporarily under warranty or for other repair work to correct non-immobilising faults or undergoing repair of cosmetic damage.
- The cost of fuel and oil use in any replacement car and/or any additional insurance offered by the replacement car hirers.
- Anything mentioned in the General Exclusions .

Section B - Rescue Plus
What is covered:
Following an incident occurring less than one mile from either the Policyholder 's home address or where the vehicle is usually kept, you may:
Use the services detailed under Section A -Rescue.
Please remember
This level of cover will not be effective until the day after you have arranged this cover for the first time.

Section D - Recovery Plus
What is covered:
All the benefits under Sections A, B and C and, if it is apparent that repairs cannot be effected by the repairer by the end of the working day; or
if the vehicle has been stolen and is not recovered in a roadworthy condition the same day,and provided you have not elected to be recovered under Section C - Recovery, we will arrange and pay for your choice of:
- Where available, a self-drive hire car of an equivalent level up to a maximum of 1600cc, for a continuous 24 hour period whilst your car is awaiting repairs, up to a maximum of £100; or
- The cost for you and any passenger to either continue the journey or return to the Policyholder's home address within the UK by our choice of alternative transport, up to a maximum of £100; or
- Overnight accommodation including breakfast (excluding alcohol) for you and any passenger in a local hotel whilst awaiting repairs, provided that the incident occurs more than 25 miles from the Policyholder's home address or intended destination, up to a maximum of £150 per person or £500 per incident.
If necessary, we will also pay for one single standard class rail ticket for the Policyholder or any authorised driver to collect the vehicle following repair.
We will relay telephone messages to your family members, friends or business associates to advise of unforeseen travel delays.
Motoring legal advice
During the period of cover you may call our Legal Advice line on 0845 246 1689 for practical legal advice on any motoring legal problem.
Please remember
A hire car is provided subject to you meeting the conditions of the hirer. Any claims involving the hire of a replacement car must have our prior approval.
We cannot guarantee to provide a vehicle with a roof rack or tow bar.
This level of cover will not be effective until the day after you have arranged this cover for the first time.
What is not covered:
- Any costs where we have not been contacted at the time of the incident.
- Car hire not authorised by us.
- Car hire following an incident occurring at home.
- Car hire in the event of the vehicle requiring routine servicing, being out of use temporarily under warranty or for other repair work to correct non-immobilising faults or undergoing repair of cosmetic damage.
- The cost of fuel and oil use in any replacement car and/or any additional insurance offered by the replacement car hirers.
- Anything mentioned in the General Exclusions .

No Callout Discount
Subject to no call out being made, your renewal premium will be discounted automatically each year according to the scale effective at the time. For each call out you make, the amount of discount will be reduced by 1 year's worth. Once you have reached a maximum level of discount, you may make 1 call out in a 3 year period without the discount being affected. Each subsequent call out will reduce the discount by 1 year's worth.

Section C - Recovery
What is covered:
All the benefits under Section A, and, if it is apparent to us or the chosen repairer that repairs cannot be effected by the repairer by the end of the working day, we will arrange and pay for the transportation of you, the vehicle and any passengers to your choice of:
The Policyholder's home address; or
The original destination within the UK; or
A suitable repairer in the vicinity of the incident, the Policyholder's home address or original destination.
If some form of medical certification can be shown and there are no passengers who can drive the vehicle, this service may also be used in the event of the driver being declared medically unfit to drive.
We may choose to recover the vehicle by providing a qualified driver.
Please remember
This level of cover will not be effective until the day after you have arranged this cover for the first time.
What is not covered:
Recovery within one quarter mile of either your home address or the address where the vehicle is usually kept, unless you are entitled to the services detailed under Section B - Rescue Plus.
Onward transportation following a period of hospitalisation.
Any costs where we have not been contacted at the time of the incident.
Anything mentioned in the General Exclusions.

Section C - Recovery
What is covered:
All the benefits under Section A, and, if it is apparent to us or the chosen repairer that repairs cannot be effected by the repairer by the end of the working day, we will arrange and pay for the transportation of you, the vehicle and any passengers to your choice of:
The Policyholder's home address; or
The original destination within the UK; or
A suitable repairer in the vicinity of the incident, the Policyholder's home address or original destination.
If some form of medical certification can be shown and there are no passengers who can drive the vehicle, this service may also be used in the event of the driver being declared medically unfit to drive.
We may choose to recover the vehicle by providing a qualified driver.
Please remember
This level of cover will not be effective until the day after you have arranged this cover for the first time.
What is not covered:
Recovery within one quarter mile of either your home address or the address where the vehicle is usually kept, unless you are entitled to the services detailed under Section B - Rescue Plus.
Onward transportation following a period of hospitalisation.
Any costs where we have not been contacted at the time of the incident.
Anything mentioned in the General Exclusions.
Vehicle:
Any vehicle we have agreed to cover and which is shown on the Motoring Assistance Schedule or,where Personal Cover applies, any vehicle you or your spouse or common law partner are travelling in, provided it:
Is either; a car, light van, motorised caravan, estate car, motorcycle or 4x4 off-road vehicle, privately registered in the United Kingdom.
Carries no more than the number of persons recommended by the manufacturer (and for whom seats are provided) with a maximum of 8 persons including the driver.

Section D - Recovery Plus
What is covered:
All the benefits under Sections A, B and C and, if it is apparent that repairs cannot be effected by the repairer by the end of the working day; or
if the vehicle has been stolen and is not recovered in a roadworthy condition the same day,and provided you have not elected to be recovered under Section C - Recovery, we will arrange and pay for your choice of:
- Where available, a self-drive hire car of an equivalent level up to a maximum of 1600cc, for a continuous 24 hour period whilst your car is awaiting repairs, up to a maximum of £100; or
- The cost for you and any passenger to either continue the journey or return to the Policyholder's home address within the UK by our choice of alternative transport, up to a maximum of £100; or
- Overnight accommodation including breakfast (excluding alcohol) for you and any passenger in a local hotel whilst awaiting repairs, provided that the incident occurs more than 25 miles from the Policyholder's home address or intended destination, up to a maximum of £150 per person or £500 per incident.
If necessary, we will also pay for one single standard class rail ticket for the Policyholder or any authorised driver to collect the vehicle following repair.
We will relay telephone messages to your family members, friends or business associates to advise of unforeseen travel delays.
Motoring legal advice
During the period of cover you may call our Legal Advice line on 0845 246 1689 for practical legal advice on any motoring legal problem.
Please remember
A hire car is provided subject to you meeting the conditions of the hirer. Any claims involving the hire of a replacement car must have our prior approval.
We cannot guarantee to provide a vehicle with a roof rack or tow bar.
This level of cover will not be effective until the day after you have arranged this cover for the first time.
What is not covered:
- Any costs where we have not been contacted at the time of the incident.
- Car hire not authorised by us.
- Car hire following an incident occurring at home.
- Car hire in the event of the vehicle requiring routine servicing, being out of use temporarily under warranty or for other repair work to correct non-immobilising faults or undergoing repair of cosmetic damage.
- The cost of fuel and oil use in any replacement car and/or any additional insurance offered by the replacement car hirers.
- Anything mentioned in the General Exclusions .

Section A - Rescue
What is covered:
Following an incident occurring at least one mile from either the Policyholder's home address or the place where the vehicle is usually kept, we will:
Arrange for roadside assistance and, if necessary, transportation of the vehicle to either a single destination of your choice within 10 miles of the incident or to a suitable repairer in the vicinity of the incident.
Transport you and any passengers that are in the vehicle at the time of the incident to the chosen destination.
Pay the cost of providing these services, including call out and up to one hour 's labour for roadside assistance.
We will relay telephone messages to your family members, friends or business associates to advise of unforeseen travel delays.
Please remember
All other labour charges and the cost of replacement parts and/or other materials are your responsibility.
You are responsible for instructing the garage to carry out any repairs.
If there is no suitable repairer in the vicinity an additional mileage charge may be made.
This service cannot be used if the vehicle has broken down or is unroadworthy when cover was taken out.
Recovery cannot be used as a way of avoiding repair costs.
What is not covered:
Labour charges in excess of those for one hour's roadside assistance.
The cost of any parts and/or materials used.
The cost of supplying a spare wheel and tyre if a serviceable one cannot be provided by you.
The cost of,if needed, a locksmith or a bodyglass or tyre specialist.
Anything mentioned in the General Exclusions.

Incident:
Immobilisation of the vehicle as a result of breakdown, fire, theft or attempted theft, malicious damage, accidental damage(but not a road traffic accident), flat tyre, lack of fuel, flat battery, loss or breakage of vehicle keys, occurring within the UK during the Period of Cover.

Section B - Rescue Plus
What is covered:
Following an incident occurring less than a quarter mile from either the Policyholder 's home address or where the vehicle is usually kept, you may:
Use the services detailed under Section A -Rescue.
Please remember
This level of cover will not be effective until the day after you have arranged this cover for the first time.

Section B - Rescue Plus
What is covered:
Following an incident occurring less than one mile from either the Policyholder 's home address or where the vehicle is usually kept, you may:
Use the services detailed under Section A -Rescue.
Please remember
This level of cover will not be effective until the day after you have arranged this cover for the first time.

Section D - Recovery Plus
What is covered:
All the benefits under Sections A, B and C and, if it is apparent that repairs cannot be effected by the repairer by the end of the working day; or
if the vehicle has been stolen and is not recovered in a roadworthy condition the same day,and provided you have not elected to be recovered under Section C - Recovery, we will arrange and pay for your choice of:
- Where available, a self-drive hire car of an equivalent level up to a maximum of 1600cc, for a continuous 24 hour period whilst your car is awaiting repairs, up to a maximum of £100; or
- The cost for you and any passenger to either continue the journey or return to the Policyholder's home address within the UK by our choice of alternative transport, up to a maximum of £100; or
- Overnight accommodation including breakfast (excluding alcohol) for you and any passenger in a local hotel whilst awaiting repairs, provided that the incident occurs more than 25 miles from the Policyholder's home address or intended destination, up to a maximum of £150 per person or £500 per incident.
If necessary, we will also pay for one single standard class rail ticket for the Policyholder or any authorised driver to collect the vehicle following repair.
We will relay telephone messages to your family members, friends or business associates to advise of unforeseen travel delays.
Motoring legal advice
During the period of cover you may call our Legal Advice line on 0845 246 1689 for practical legal advice on any motoring legal problem.
Please remember
A hire car is provided subject to you meeting the conditions of the hirer. Any claims involving the hire of a replacement car must have our prior approval.
We cannot guarantee to provide a vehicle with a roof rack or tow bar.
This level of cover will not be effective until the day after you have arranged this cover for the first time.
What is not covered:
- Any costs where we have not been contacted at the time of the incident.
- Car hire not authorised by us.
- Car hire following an incident occurring at home.
- Car hire in the event of the vehicle requiring routine servicing, being out of use temporarily under warranty or for other repair work to correct non-immobilising faults or undergoing repair of cosmetic damage.
- The cost of fuel and oil use in any replacement car and/or any additional insurance offered by the replacement car hirers.
- Anything mentioned in the General Exclusions .

Vehicle:
Any vehicle we have agreed to cover and which is shown on the Motoring Assistance Schedule or,where Personal Cover applies, any vehicle you or your spouse or common law partner are travelling in, provided it:
Is a caravan or trailer of standard make that meets The Motor Vehicles (Construction and Use) Regulations 1978, is fitted with a standard 50mm tow ball, falls within the size and weight restrictions above and is being towed by the insured vehicle at the time of the incident.

Incident:
Immobilisation of the vehicle as a result of breakdown, fire, theft or attempted theft, malicious damage, accidental damage(but not a road traffic accident), flat tyre, lack of fuel, flat battery, loss or breakage of vehicle keys, occurring within the UK during the Period of Cover.

Incident:
Immobilisation of the vehicle as a result of breakdown, fire, theft or attempted theft, malicious damage, accidental damage(but not a road traffic accident), flat tyre, lack of fuel, flat battery, loss or breakage of vehicle keys, occurring within the UK during the Period of Cover.

Section D - Recovery Plus
What is covered:
All the benefits under Sections A, B and C and, if it is apparent that repairs cannot be effected by the repairer by the end of the working day; or
if the vehicle has been stolen and is not recovered in a roadworthy condition the same day,and provided you have not elected to be recovered under Section C - Recovery, we will arrange and pay for your choice of:
- Where available, a self-drive hire car of an equivalent level up to a maximum of 1600cc, for a continuous 24 hour period whilst your car is awaiting repairs, up to a maximum of £100; or
- The cost for you and any passenger to either continue the journey or return to the Policyholder's home address within the UK by our choice of alternative transport, up to a maximum of £100; or
- Overnight accommodation including breakfast (excluding alcohol) for you and any passenger in a local hotel whilst awaiting repairs, provided that the incident occurs more than 25 miles from the Policyholder's home address or intended destination, up to a maximum of £150 per person or £500 per incident.
If necessary, we will also pay for one single standard class rail ticket for the Policyholder or any authorised driver to collect the vehicle following repair.
We will relay telephone messages to your family members, friends or business associates to advise of unforeseen travel delays.
Motoring legal advice
During the period of cover you may call our Legal Advice line on 0845 246 1689 for practical legal advice on any motoring legal problem.
Please remember
A hire car is provided subject to you meeting the conditions of the hirer. Any claims involving the hire of a replacement car must have our prior approval.
We cannot guarantee to provide a vehicle with a roof rack or tow bar.
This level of cover will not be effective until the day after you have arranged this cover for the first time.
What is not covered:
- Any costs where we have not been contacted at the time of the incident.
- Car hire not authorised by us.
- Car hire following an incident occurring at home.
- Car hire in the event of the vehicle requiring routine servicing, being out of use temporarily under warranty or for other repair work to correct non-immobilising faults or undergoing repair of cosmetic damage.
- The cost of fuel and oil use in any replacement car and/or any additional insurance offered by the replacement car hirers.
- Anything mentioned in the General Exclusions .

Section D - Recovery Plus
What is covered:
All the benefits under Sections A, B and C and, if it is apparent that repairs cannot be effected by the repairer by the end of the working day; or
if the vehicle has been stolen and is not recovered in a roadworthy condition the same day,and provided you have not elected to be recovered under Section C - Recovery, we will arrange and pay for your choice of:
- Where available, a self-drive hire car of an equivalent level up to a maximum of 1600cc, for a continuous 24 hour period whilst your car is awaiting repairs, up to a maximum of £100; or
- The cost for you and any passenger to either continue the journey or return to the Policyholder's home address within the UK by our choice of alternative transport, up to a maximum of £100; or
- Overnight accommodation including breakfast (excluding alcohol) for you and any passenger in a local hotel whilst awaiting repairs, provided that the incident occurs more than 25 miles from the Policyholder's home address or intended destination, up to a maximum of £150 per person or £500 per incident.
If necessary, we will also pay for one single standard class rail ticket for the Policyholder or any authorised driver to collect the vehicle following repair.
We will relay telephone messages to your family members, friends or business associates to advise of unforeseen travel delays.
Motoring legal advice
During the period of cover you may call our Legal Advice line on 0845 246 1689 for practical legal advice on any motoring legal problem.
Please remember
A hire car is provided subject to you meeting the conditions of the hirer. Any claims involving the hire of a replacement car must have our prior approval.
We cannot guarantee to provide a vehicle with a roof rack or tow bar.
This level of cover will not be effective until the day after you have arranged this cover for the first time.
What is not covered:
- Any costs where we have not been contacted at the time of the incident.
- Car hire not authorised by us.
- Car hire following an incident occurring at home.
- Car hire in the event of the vehicle requiring routine servicing, being out of use temporarily under warranty or for other repair work to correct non-immobilising faults or undergoing repair of cosmetic damage.
- The cost of fuel and oil use in any replacement car and/or any additional insurance offered by the replacement car hirers.
- Anything mentioned in the General Exclusions .

Section D - Recovery Plus
What is covered:
All the benefits under Sections A, B and C and, if it is apparent that repairs cannot be effected by the repairer by the end of the working day; or
if the vehicle has been stolen and is not recovered in a roadworthy condition the same day,and provided you have not elected to be recovered under Section C - Recovery, we will arrange and pay for your choice of:
- Where available, a self-drive hire car of an equivalent level up to a maximum of 1600cc, for a continuous 24 hour period whilst your car is awaiting repairs, up to a maximum of £100; or
- The cost for you and any passenger to either continue the journey or return to the Policyholder's home address within the UK by our choice of alternative transport, up to a maximum of £100; or
- Overnight accommodation including breakfast (excluding alcohol) for you and any passenger in a local hotel whilst awaiting repairs, provided that the incident occurs more than 25 miles from the Policyholder's home address or intended destination, up to a maximum of £150 per person or £500 per incident.
If necessary, we will also pay for one single standard class rail ticket for the Policyholder or any authorised driver to collect the vehicle following repair.
We will relay telephone messages to your family members, friends or business associates to advise of unforeseen travel delays.
Motoring legal advice
During the period of cover you may call our Legal Advice line on 0845 246 1689 for practical legal advice on any motoring legal problem.
Please remember
A hire car is provided subject to you meeting the conditions of the hirer. Any claims involving the hire of a replacement car must have our prior approval.
We cannot guarantee to provide a vehicle with a roof rack or tow bar.
This level of cover will not be effective until the day after you have arranged this cover for the first time.
What is not covered:
- Any costs where we have not been contacted at the time of the incident.
- Car hire not authorised by us.
- Car hire following an incident occurring at home.
- Car hire in the event of the vehicle requiring routine servicing, being out of use temporarily under warranty or for other repair work to correct non-immobilising faults or undergoing repair of cosmetic damage.
- The cost of fuel and oil use in any replacement car and/or any additional insurance offered by the replacement car hirers.
- Anything mentioned in the General Exclusions .

Section C - Recovery
What is covered:
All the benefits under Section A, and, if it is apparent to us or the chosen repairer that repairs cannot be effected by the repairer by the end of the working day, we will arrange and pay for the transportation of you, the vehicle and any passengers to your choice of:
The Policyholder's home address; or
The original destination within the UK; or
A suitable repairer in the vicinity of the incident, the Policyholder's home address or original destination.
If some form of medical certification can be shown and there are no passengers who can drive the vehicle, this service may also be used in the event of the driver being declared medically unfit to drive.
We may choose to recover the vehicle by providing a qualified driver.
Please remember
This level of cover will not be effective until the day after you have arranged this cover for the first time.
What is not covered:
Recovery within one quarter mile of either your home address or the address where the vehicle is usually kept, unless you are entitled to the services detailed under Section B - Rescue Plus.
Onward transportation following a period of hospitalisation.
Any costs where we have not been contacted at the time of the incident.
Anything mentioned in the General Exclusions.

Section C - Recovery
What is covered:
All the benefits under Section A, and, if it is apparent to us or the chosen repairer that repairs cannot be effected by the repairer by the end of the working day, we will arrange and pay for the transportation of you, the vehicle and any passengers to your choice of:
The Policyholder's home address; or
The original destination within the UK; or
A suitable repairer in the vicinity of the incident, the Policyholder's home address or original destination.
If some form of medical certification can be shown and there are no passengers who can drive the vehicle, this service may also be used in the event of the driver being declared medically unfit to drive.
We may choose to recover the vehicle by providing a qualified driver.
Please remember
This level of cover will not be effective until the day after you have arranged this cover for the first time.
What is not covered:
Recovery within one quarter mile of either your home address or the address where the vehicle is usually kept, unless you are entitled to the services detailed under Section B - Rescue Plus.
Onward transportation following a period of hospitalisation.
Any costs where we have not been contacted at the time of the incident.
Anything mentioned in the General Exclusions.

Section A Rescue
What is covered
Following an incident occurring at least ¼ mile from either the Policyholders home address or the place where the vehicle is usually kept, we will:
- we will relay telephone messages to your family members, friends or business associates to advise of unforeseen travel delays.

Incident:
Immobilisation of the vehicle as a result of breakdown, fire, theft or attempted theft, malicious damage, accidental damage(but not a road traffic accident), flat tyre, lack of fuel, flat battery, loss or breakage of vehicle keys, occurring within the UK during the Period of Cover.