Britannia Rescue Roadside Assist & Home Assist

7) Cancellations
At policy commencement:
When you receive confirmation of your Policy, you have 14 days in which to consider the cover provided. If you are not satisfied, you may apply to us for a different policy or full refund of premium paid, which we will provide as long as you have not used any of our services. If you choose a different policy, we will adjust your premium to take account of this. During the Policy term: You may cancel your Policy at any time by giving us 7 days notice. (See Section K if you have chosen monthly membership). If you have not used any of our services during the policy period we will refund the unexpired portion of your premium. If you wish to cancel your policy you can do so by contacting us at:
Customer Services, Britannia Rescue,
St Georges Square, Huddersfield HD1 1JF
Telephone: 0845 640 5405 (Mon-Fri 8am-8pm, Sat-Sun 8am-5pm)
Email: member.services@britanniarescue.com

Section B Vehicles
- Vehicles should not be more than 5.5 metres in length, 2.3 metres wide, 3 metres in height, or a weight when fully loaded not exceeding 3.5 tonnes. We will only cover vehicles over these limits if we have specifically agreed this with you, before your cover began. If appropriate you must always carry a legal and serviceable spare wheel or a manufacturer supplied or approved emergency tyre inflation kit or equipment and keys for any tyre security devices.

Section B Vehicles
- Vehicles should not be more than 5.5 metres in length, 2.3 metres wide, 3 metres in height, or a weight when fully loaded not exceeding 3.5 tonnes. We will only cover vehicles over these limits if we have specifically agreed this with you, before your cover began. If appropriate you must always carry a legal and serviceable spare wheel or a manufacturer supplied or approved emergency tyre inflation kit or equipment and keys for any tyre security devices.

Section B Vehicles
- Vehicles should not be more than 5.5 metres in length, 2.3 metres wide, 3 metres in height, or a weight when fully loaded not exceeding 3.5 tonnes. We will only cover vehicles over these limits if we have specifically agreed this with you, before your cover began. If appropriate you must always carry a legal and serviceable spare wheel or a manufacturer supplied or approved emergency tyre inflation kit or equipment and keys for any tyre security devices.

Section C Roadside Assist
If your vehicle cannot be driven because of a breakdown which occurred at least 1/4 mile from the Policyholders home address we will;
- Try to repair the fault at the roadside so that you can continue your journey safely and legally.
- Try to repair the fault at the roadside but where this is not possible we will take the vehicle to a suitable place of repair or to a destination of your choice within 10 miles of the breakdown.
- Transport you and (up to 7) passengers that are in the vehicle at the time of the-breakdown to a suitable place of repair or to a destination of your choice within 10 miles of the breakdown.
- Relay telephone messages to your family members, friends or business associates to advise of unforeseen travel delays.
- Pay the cost of providing these services, including call out and labour for a reasonable period when assisting at the roadside.
Exceptions to Section C
- Breakdowns occurring within a 1/4 of a mile of your home address.
- All other labour charges and the cost of replacement parts and/or other materials are your responsibility.
- The cost of supplying a spare wheel and tyre if a serviceable one cannot be provided by you.
- The cost of, if needed, a locksmith, body glass or tyre specialist.
- Anything specified within the Service Limitations and Exclusions section of this policy (See Section J).
Important Information about Roadside Assist
- Where it is not safe or practical to repair a fault at the roadside (for example on a motorway), we will take your vehicle to a safe place or to the agents premises to carry out repairs.
- Recovery cannot be used as a way of avoiding repair costs.
- This service cannot be used if the vehicle has already broken down or was not in a roadworthy condition when cover was taken out.
- Roadside Assist is only effective the day after you purchased this cover for the first time

Section C Roadside Assist
If your vehicle cannot be driven because of a breakdown which occurred at least 1/4 mile from
the Policyholders home address we will;
- Transport you and (up to 7) passengers that are in the vehicle at the time of the breakdown to a suitable place of repair or to a destination of your choice within 10 miles of the breakdown.

Section D Roadside & Home Assist
If your vehicle cannot be driven because of breakdown or failure of the vehicle to start, you may;
- Use the cover provided under Section C (Roadside Assist).
Exceptions to Section D
- Any exceptions specified in Section C (Roadside Assist) other than if the breakdown happens within a ¼ mile of your home address.
- Anything specified within the Service Limitations and Exclusions section of this policy (See Section J). If you do not accept immediate recovery following a call out to the home address,you will have to pay for any further help for the same fault.
Important Information about Roadside & Home Assist
- Where it is not safe or practical to repair a fault at the roadside (for example on a motorway), we will take your vehicle to a safe place or to the agents premises to carry out repairs.
- Roadside & Home Assist is only effective the day after you purchased this cover for the first time.
- We will only provide help at your home address if the vehicle fails to start.
- Recovery cannot be used as a way of avoiding repair costs.
- This service cannot be used if the vehicle has already broken down or was not in a roadworthy condition when you took cover out.

Section C Roadside Assist
If your vehicle cannot be driven because of a breakdown which occurred at least 1/4 mile from
the Policyholders home address we will;
- Transport you and (up to 7) passengers that are in the vehicle at the time of the breakdown to a suitable place of repair or to a destination of your choice within 10 miles of the breakdown.

Section C Roadside Assist
If your vehicle cannot be driven because of a breakdown which occurred at least 1/4 mile from
the Policyholders home address we will;
- Transport you and (up to 7) passengers that are in the vehicle at the time of the breakdown to a suitable place of repair or to a destination of your choice within 10 miles of the breakdown.

breakdown immobilisation of the vehicle due to a mechanical or electrical failure, theft or attempted theft, vandalism, accidental damage, a flat tyre or lack of fuel occurring during the period of cover.

Section D Roadside & Home Assist
If your vehicle cannot be driven because of breakdown or failure of the vehicle to start, you may;
- Use the cover provided under Section C (Roadside Assist).
Exceptions to Section D
- Any exceptions specified in Section C (Roadside Assist) other than if the breakdown happens within a ¼ mile of your home address.
- Anything specified within the Service Limitations and Exclusions section of this policy (See Section J). If you do not accept immediate recovery following a call out to the home address,you will have to pay for any further help for the same fault.
Important Information about Roadside & Home Assist
- Where it is not safe or practical to repair a fault at the roadside (for example on a motorway), we will take your vehicle to a safe place or to the agents premises to carry out repairs.
- Roadside & Home Assist is only effective the day after you purchased this cover for the first time.
- We will only provide help at your home address if the vehicle fails to start.
- Recovery cannot be used as a way of avoiding repair costs.
- This service cannot be used if the vehicle has already broken down or was not in a roadworthy condition when you took cover out.

Section C Roadside Assist
If your vehicle cannot be driven because of a breakdown which occurred at least 1/4 mile from the Policyholders home address we will;
- Try to repair the fault at the roadside so that you can continue your journey safely and legally.
- Try to repair the fault at the roadside but where this is not possible we will take the vehicle to a suitable place of repair or to a destination of your choice within 10 miles of the breakdown.
- Transport you and (up to 7) passengers that are in the vehicle at the time of the-breakdown to a suitable place of repair or to a destination of your choice within 10 miles of the breakdown.
- Relay telephone messages to your family members, friends or business associates to advise of unforeseen travel delays.
- Pay the cost of providing these services, including call out and labour for a reasonable period when assisting at the roadside.
Exceptions to Section C
- Breakdowns occurring within a 1/4 of a mile of your home address.
- All other labour charges and the cost of replacement parts and/or other materials are your responsibility.
- The cost of supplying a spare wheel and tyre if a serviceable one cannot be provided by you.
- The cost of, if needed, a locksmith, body glass or tyre specialist.
- Anything specified within the Service Limitations and Exclusions section of this policy (See Section J).
Important Information about Roadside Assist
- Where it is not safe or practical to repair a fault at the roadside (for example on a motorway), we will take your vehicle to a safe place or to the agents premises to carry out repairs.
- Recovery cannot be used as a way of avoiding repair costs.
- This service cannot be used if the vehicle has already broken down or was not in a roadworthy condition when cover was taken out.
- Roadside Assist is only effective the day after you purchased this cover for the first time

Section B Vehicles
- Caravans and trailers your cover includes any caravan or trailer that is attached to your vehicle (this does not include help at the address that we have on our records or within a quarter of a mile of that address or the location at which your caravan is normally stored). Caravans and trailers should not be more than 8 metres in length (including A-frame) and fitted with a standard 50 millimetre ball coupling. All caravans and trailers must meet the requirements of the Road Vehicles (Construction and Use) Regulations 1986. We will only cover vehicles over these limits if we have specifically agreed this with you, before your cover began. If appropriate you must always carry a legal and serviceable spare wheel or a manufacturer supplied or approved emergency tyre inflation kit or equipment and keys for any tyre security devices.

breakdown immobilisation of the vehicle due to a mechanical or electrical failure, theft or attempted theft, vandalism, accidental damage, a flat tyre or lack of fuel occurring during the period of cover.

Section I General Conditions of Service
12.In the event of a road traffic accident we may ask you to contact your motor insurance company in the first instance to arrange recovery to ensure you receive your full entitlements. If assistance is not available for whatever reason, we will provide the services as shown under your cover entitlement.

breakdown immobilisation of the vehicle due to a mechanical or electrical failure, theft or attempted theft, vandalism, accidental damage, a flat tyre or lack of fuel occurring during the period of cover.

Section C Roadside Assist
If your vehicle cannot be driven because of a breakdown which occurred at least 1/4 mile from the Policyholders home address we will;
- Relay telephone messages to your family members, friends or business associates to advise of unforeseen travel delays.