Britannia Rescue UK Recovery & Home Assist

7) Cancellations
At policy commencement:
When you receive confirmation of your Policy, you have 14 days in which to consider the cover provided. If you are not satisfied, you may apply to us for a different policy or full refund of premium paid, which we will provide as long as you have not used any of our services. If you choose a different policy, we will adjust your premium to take account of this. During the Policy term: You may cancel your Policy at any time by giving us 7 days notice. (See Section K if you have chosen monthly membership). If you have not used any of our services during the policy period we will refund the unexpired portion of your premium. If you wish to cancel your policy you can do so by contacting us at:
Customer Services, Britannia Rescue,
St Georges Square, Huddersfield HD1 1JF
Telephone: 0845 640 5405 (Mon-Fri 8am-8pm, Sat-Sun 8am-5pm)
Email: member.services@britanniarescue.com

Section B Vehicles
- Vehicles should not be more than 5.5 metres in length, 2.3 metres wide, 3 metres in height, or a weight when fully loaded not exceeding 3.5 tonnes. We will only cover vehicles over these limits if we have specifically agreed this with you, before your cover began. If appropriate you must always carry a legal and serviceable spare wheel or a manufacturer supplied or approved emergency tyre inflation kit or equipment and keys for any tyre security devices.

Section B Vehicles
- Vehicles should not be more than 5.5 metres in length, 2.3 metres wide, 3 metres in height, or a weight when fully loaded not exceeding 3.5 tonnes. We will only cover vehicles over these limits if we have specifically agreed this with you, before your cover began. If appropriate you must always carry a legal and serviceable spare wheel or a manufacturer supplied or approved emergency tyre inflation kit or equipment and keys for any tyre security devices.

Section B Vehicles
- Vehicles should not be more than 5.5 metres in length, 2.3 metres wide, 3 metres in height, or a weight when fully loaded not exceeding 3.5 tonnes. We will only cover vehicles over these limits if we have specifically agreed this with you, before your cover began. If appropriate you must always carry a legal and serviceable spare wheel or a manufacturer supplied or approved emergency tyre inflation kit or equipment and keys for any tyre security devices.

Section C Roadside Assist
If your vehicle cannot be driven because of a breakdown which occurred at least 1/4 mile from the Policyholders home address we will;
- Try to repair the fault at the roadside so that you can continue your journey safely and legally.
- Try to repair the fault at the roadside but where this is not possible we will take the vehicle to a suitable place of repair or to a destination of your choice within 10 miles of the breakdown.
- Transport you and (up to 7) passengers that are in the vehicle at the time of the-breakdown to a suitable place of repair or to a destination of your choice within 10 miles of the breakdown.
- Relay telephone messages to your family members, friends or business associates to advise of unforeseen travel delays.
- Pay the cost of providing these services, including call out and labour for a reasonable period when assisting at the roadside.
Exceptions to Section C
- Breakdowns occurring within a 1/4 of a mile of your home address.
- All other labour charges and the cost of replacement parts and/or other materials are your responsibility.
- The cost of supplying a spare wheel and tyre if a serviceable one cannot be provided by you.
- The cost of, if needed, a locksmith, body glass or tyre specialist.
- Anything specified within the Service Limitations and Exclusions section of this policy (See Section J).
Important Information about Roadside Assist
- Where it is not safe or practical to repair a fault at the roadside (for example on a motorway), we will take your vehicle to a safe place or to the agents premises to carry out repairs.
- Recovery cannot be used as a way of avoiding repair costs.
- This service cannot be used if the vehicle has already broken down or was not in a roadworthy condition when cover was taken out.
- Roadside Assist is only effective the day after you purchased this cover for the first time

Section E UK Recovery
If your vehicle cannot be driven because of a breakdown which occurred at least 1/4 mile from the Policyholders home address we will;
- Allow you to use the cover as specified under Section C (Roadside Assist).
- Transport the vehicle, contents, driver and up to 7 passengers to your choice of destination if, in our opinion, the fault or damage cannot be repaired at the scene of the breakdown or locally by the end of the working day. We will not pay for any other recoveries.
- Pay the labour costs and reasonable incidental expenses following agreement between you and us if a major fault can be repaired locally. This will be instead of having to transport you and your vehicle a long distance to carry out repairs or having to take you to your home address.
- Try to make your vehicle safe to drive following accidental damage, theft, attempted theft or vandalism. You will be responsible for the full cost of any repair, and for collecting the vehicle. If repairs cannot be carried out at the roadside, we will take the vehicle to your chosen destination.
- Supply a Relief Driver if the only driver of the vehicle cannot continue a journey because of illness or injury or where other drivers are not sufficiently experienced or confident in using the vehicle.
Exceptions to Section E
- Any exceptions specified in Section C (Roadside Assist).
- Anything specified within the Service Limitations and Exclusions section of this policy (See Section J).
Important Information about UK Recovery
- UK Recovery is only effective the day after you purchased this cover for the first time.
- All costs relating to parts and labour remain your responsibility unless we agree otherwise.
- Where it is not safe or practical to repair a fault at the roadside (for example on a motorway), we will take your vehicle to a safe place or to the agents premises to carry out repairs.
- Recovery cannot be used as a way of avoiding repair costs.
- This service cannot be used if the vehicle has already broken down or was not in a roadworthy condition when you took cover out.
- The decision to supply a relief driver is at our absolute discretion

Section C Roadside Assist
If your vehicle cannot be driven because of a breakdown which occurred at least 1/4 mile from
the Policyholders home address we will;
- Transport you and (up to 7) passengers that are in the vehicle at the time of the breakdown to a suitable place of repair or to a destination of your choice within 10 miles of the breakdown.

Section D Roadside & Home Assist
If your vehicle cannot be driven because of breakdown or failure of the vehicle to start, you may;
- Use the cover provided under Section C (Roadside Assist).
Exceptions to Section D
- Any exceptions specified in Section C (Roadside Assist) other than if the breakdown happens within a ¼ mile of your home address.
- Anything specified within the Service Limitations and Exclusions section of this policy (See Section J).
- If you do not accept immediate recovery following a call out to the home address, you will have to pay for any further help for the same fault.
Important Information about Roadside & Home Assist
- Where it is not safe or practical to repair a fault at the roadside (for example on a motorway), we will take your vehicle to a safe place or to the agents premises to carry out repairs.
- Roadside & Home Assist is only effective the day after you purchased this cover for the first time.
- We will only provide help at your home address if the vehicle fails to start.
- Recovery cannot be used as a way of avoiding repair costs.
- This service cannot be used if the vehicle has already broken down or was not in a roadworthy condition when you took cover out.

Section F UK Recovery & Home Assist
If your vehicle cannot be driven because of a breakdown or failure of the vehicle to start, you may;
- Choose one of the following benefits, if in our opinion, repairs to the vehicle cannot be completed on the same day as the breakdown;
a) The hire of a replacement car (up to 1600cc) for up to 48 hours with you being responsible for all fuel and oil costs. You must take up the option of a hire car within two days of the breakdown

Section E UK Recovery
If your vehicle cannot be driven because of a breakdown which occurred at least 1/4 mile from the Policyholders home address we will;
- Allow you to use the cover as specified under Section C (Roadside Assist).
- Transport the vehicle, contents, driver and up to 7 passengers to your choice of destination if, in our opinion, the fault or damage cannot be repaired at the scene of the breakdown or locally by the end of the of the working day. We will not pay for any other recoveries.

Section E UK Recovery
If your vehicle cannot be driven because of a breakdown which occurred at least 1/4 mile from the Policyholders home address we will;
- Allow you to use the cover as specified under Section C (Roadside Assist).
- Transport the vehicle, contents, driver and up to 7 passengers to your choice of destination if, in our opinion, the fault or damage cannot be repaired at the scene of the breakdown or locally by the end of the of the working day. We will not pay for any other recoveries.

Section C Roadside Assist
If your vehicle cannot be driven because of a breakdown which occurred at least 1/4 mile from
the Policyholders home address we will;
- Transport you and (up to 7) passengers that are in the vehicle at the time of the breakdown to a suitable place of repair or to a destination of your choice within 10 miles of the breakdown.

Section F UK Recovery & Home Assist
If your vehicle cannot be driven because of a breakdown or failure of the vehicle to start, you may;
- Choose one of the following benefits, if in our opinion, repairs to the vehicle cannot be completed on the same day as the breakdown;
a) The hire of a replacement car (up to 1600cc) for up to 48 hours with you being responsible for all fuel and oil costs. You must take up the option of a hire car within two days of the breakdown

Section C Roadside Assist
If your vehicle cannot be driven because of a breakdown which occurred at least 1/4 mile from
the Policyholders home address we will;
- Transport you and (up to 7) passengers that are in the vehicle at the time of the breakdown to a suitable place of repair or to a destination of your choice within 10 miles of the breakdown.

breakdown immobilisation of the vehicle due to a mechanical or electrical failure, theft or attempted theft, vandalism, accidental damage, a flat tyre or lack of fuel occurring during the period of cover.

Section D Roadside & Home Assist
If your vehicle cannot be driven because of breakdown or failure of the vehicle to start, you may;
- Use the cover provided under Section C (Roadside Assist).
Exceptions to Section D
- Any exceptions specified in Section C (Roadside Assist) other than if the breakdown happens within a ¼ mile of your home address.
- Anything specified within the Service Limitations and Exclusions section of this policy (See Section J).
- If you do not accept immediate recovery following a call out to the home address, you will have to pay for any further help for the same fault.
Important Information about Roadside & Home Assist
- Where it is not safe or practical to repair a fault at the roadside (for example on a motorway), we will take your vehicle to a safe place or to the agents premises to carry out repairs.
- Roadside & Home Assist is only effective the day after you purchased this cover for the first time.
- We will only provide help at your home address if the vehicle fails to start.
- Recovery cannot be used as a way of avoiding repair costs.
- This service cannot be used if the vehicle has already broken down or was not in a roadworthy condition when you took cover out.

Section C Roadside Assist
If your vehicle cannot be driven because of a breakdown which occurred at least 1/4 mile from the Policyholders home address we will;
- Try to repair the fault at the roadside so that you can continue your journey safely and legally.
- Try to repair the fault at the roadside but where this is not possible we will take the vehicle to a suitable place of repair or to a destination of your choice within 10 miles of the breakdown.
- Transport you and (up to 7) passengers that are in the vehicle at the time of the-breakdown to a suitable place of repair or to a destination of your choice within 10 miles of the breakdown.
- Relay telephone messages to your family members, friends or business associates to advise of unforeseen travel delays.
- Pay the cost of providing these services, including call out and labour for a reasonable period when assisting at the roadside.
Exceptions to Section C
- Breakdowns occurring within a 1/4 of a mile of your home address.
- All other labour charges and the cost of replacement parts and/or other materials are your responsibility.
- The cost of supplying a spare wheel and tyre if a serviceable one cannot be provided by you.
- The cost of, if needed, a locksmith, body glass or tyre specialist.
- Anything specified within the Service Limitations and Exclusions section of this policy (See Section J).
Important Information about Roadside Assist
- Where it is not safe or practical to repair a fault at the roadside (for example on a motorway), we will take your vehicle to a safe place or to the agents premises to carry out repairs.
- Recovery cannot be used as a way of avoiding repair costs.
- This service cannot be used if the vehicle has already broken down or was not in a roadworthy condition when cover was taken out.
- Roadside Assist is only effective the day after you purchased this cover for the first time

Section F UK Recovery & Home Assist
If your vehicle cannot be driven because of a breakdown or failure of the vehicle to start, you may;
Choose one of the following benefits, if in our opinion, repairs to the vehicle cannot be completed on the same day as the breakdown
- Claim for the cost for one single standard class rail ticket for the Policyholder or any authorised driver to collect the vehicle following repair.

Section B Vehicles
- Caravans and trailers your cover includes any caravan or trailer that is attached to your vehicle (this does not include help at the address that we have on our records or within a quarter of a mile of that address or the location at which your caravan is normally stored). Caravans and trailers should not be more than 8 metres in length (including A-frame) and fitted with a standard 50 millimetre ball coupling. All caravans and trailers must meet the requirements of the Road Vehicles (Construction and Use) Regulations 1986. We will only cover vehicles over these limits if we have specifically agreed this with you, before your cover began. If appropriate you must always carry a legal and serviceable spare wheel or a manufacturer supplied or approved emergency tyre inflation kit or equipment and keys for any tyre security devices.

breakdown immobilisation of the vehicle due to a mechanical or electrical failure, theft or attempted theft, vandalism, accidental damage, a flat tyre or lack of fuel occurring during the period of cover.

Section I General Conditions of Service
12.In the event of a road traffic accident we may ask you to contact your motor insurance company in the first instance to arrange recovery to ensure you receive your full entitlements. If assistance is not available for whatever reason, we will provide the services as shown under your cover entitlement.

Section F UK Recovery & Home Assist
If your vehicle cannot be driven because of a breakdown or failure of the vehicle to start, you may;
- Choose one of the following benefits, if in our opinion, repairs to the vehicle cannot be completed on the same day as the breakdown;
c) Pay up to £60 per person for overnight bed and breakfast accommodation up to a maximum of £500 at a hotel near the repair garage, and up to £40 for reasonable public transport costs to get the driver to the garage the following day. You must send us your claim within 28 days for us to pay you these costs, along with the relevant receipts.

breakdown immobilisation of the vehicle due to a mechanical or electrical failure, theft or attempted theft, vandalism, accidental damage, a flat tyre or lack of fuel occurring during the period of cover.

Section F UK Recovery & Home Assist
If your vehicle cannot be driven because of a breakdown or failure of the vehicle to start, you may;
- Choose one of the following benefits, if in our opinion, repairs to the vehicle cannot be completed on the same day as the breakdown;
b) The cost for you and any passengers to either continue the journey or return to the Policyholders home address by our choice of alternative transport, up to a maximum of £100

Section E UK Recovery
If your vehicle cannot be driven because of a breakdown which occurred at least 1/4 mile from the Policyholders home address we will;
- Supply a Relief Driver if the only driver of the vehicle cannot continue a journey because of illness or injury or where other drivers are not sufficiently experienced or confident in using the vehicle.

Section C Roadside Assist
If your vehicle cannot be driven because of a breakdown which occurred at least 1/4 mile from the Policyholders home address we will;
- Relay telephone messages to your family members, friends or business associates to advise of unforeseen travel delays.