ASDA Breakdown Cover (Stand alone)

Section C - ASDA Breakdown Cover If your vehicle cannot be driven because of a breakdown or where the vehicle fails to start at the Policyholder's home...expand

Section C - ASDA Breakdown Cover
If your vehicle cannot be driven because of a breakdown or where the vehicle fails to start at the Policyholder's home address, we will;
- Try to repair the fault at the roadside or at the home address so that you can continue your journey safely and legally but where this is not possible we will take the vehicle to a suitable place of repair.
- Transport the vehicle, contents, driver and up to 7 passengers to your choice of destination if, in our opinion, the fault or damage cannot be repaired at the scene of the breakdown or locally by the end of the working day. We will not pay for any other recoveries.
- Relay telephone messages to your family members, friends or business associates to advise of unforeseen travel delays.
- Pay the cost of providing these services, including call out and labour for a reasonable period when assisting at the roadside.
- Pay the labour costs and reasonable incidental expenses following agreement between you and us if a major fault can be repaired locally. This will be instead of having to transport you and your vehicle a long distance to carry out repairs or having to take you to your home address.
- Try to make your vehicle safe to drive following accidental damage, theft, attempted theft or vandalism. You will be responsible for the full cost of any repair, and for collecting the vehicle. If repairs cannot be carried out at the roadside, we will take the vehicle to your chosen destination.
- Supply a Relief Driver if the only driver of the vehicle cannot continue a journey because of illness or injury or where other drivers are not sufficiently experienced or confident in using the vehicle.
You may also choose from one of the following benefits if, in our opinion, repairs to the vehicle cannot be completed at the end of the working day on which the vehicle suffered a breakdown;
a) The hire of a replacement car (up to 1600c) for up to 48 hours. ASDA Breakdown Cover will pay the cost of the hire car and the cost of insurance but you are responsible for all other costs imposed by the hire car company. You must take up the option of a hire car within two days of the breakdown; or
b) The cost for you and any passengers to either continue the journey or return to the policyholders home address by our choice of alternative transport, up to a maximum of £100; or
c) Pay up to £60 per person for overnight bed and breakfast accommodation up to a maximum of £500 at a hotel near the repair garage, and up to £40 for reasonable public transport costs to get the driver to the garage the following day. You must send us your claim within 28 days for us to pay you these costs, along with the relevant receipts.
d) Claim for the cost for one single standard class rail ticket for the Policyholder or any authorised driver to collect the vehicle following repair.
Exceptions to Section C
- ASDA Breakdown Cover is effective from midnight on the day you purchased this cover for the first time unless you have given us a future start date.
- If you do not accept immediate recovery following a call out to the home address, you will have to pay for any further help for the same fault.
- Recovery from the home address will only be to a suitable place of repair.
- Any amounts more than those specified within Section C above.
- All costs relating to parts remain your responsibility unless you and us agree otherwise.
- The cost of supplying a spare wheel and tyre if a serviceable one cannot be provided by you.
- The cost of, if needed, a specialist locksmith, body glass or tyre specialist.
- A hire car not authorised by us.
- Car hire in the event of the vehicle requiring routine servicing or other repair work to correct non immobilising faults or undergoing repair of cosmetic damage.
- Anything specified within the Service Limitations and Exclusions section of this Policy (Section G).
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Section C - ASDA Breakdown Cover If your vehicle cannot be driven because of a breakdown or where the vehicle fails to start at the Policyholder's home...expand

Section C - ASDA Breakdown Cover
If your vehicle cannot be driven because of a breakdown or where the vehicle fails to start at the Policyholder's home address, we will;
- Try to repair the fault at the roadside or at the home address so that you can continue your journey safely and legally but where this is not possible we will take the vehicle to a suitable place of repair.
- Transport the vehicle, contents, driver and up to 7 passengers to your choice of destination if, in our opinion, the fault or damage cannot be repaired at the scene of the breakdown or locally by the end of the working day. We will not pay for any other recoveries.
- Relay telephone messages to your family members, friends or business associates to advise of unforeseen travel delays.
- Pay the cost of providing these services, including call out and labour for a reasonable period when assisting at the roadside.
- Pay the labour costs and reasonable incidental expenses following agreement between you and us if a major fault can be repaired locally. This will be instead of having to transport you and your vehicle a long distance to carry out repairs or having to take you to your home address.
- Try to make your vehicle safe to drive following accidental damage, theft, attempted theft or vandalism. You will be responsible for the full cost of any repair, and for collecting the vehicle. If repairs cannot be carried out at the roadside, we will take the vehicle to your chosen destination.
- Supply a Relief Driver if the only driver of the vehicle cannot continue a journey because of illness or injury or where other drivers are not sufficiently experienced or confident in using the vehicle.
You may also choose from one of the following benefits if, in our opinion, repairs to the vehicle cannot be completed at the end of the working day on which the vehicle suffered a breakdown;
a) The hire of a replacement car (up to 1600c) for up to 48 hours. ASDA Breakdown Cover will pay the cost of the hire car and the cost of insurance but you are responsible for all other costs imposed by the hire car company. You must take up the option of a hire car within two days of the breakdown; or
b) The cost for you and any passengers to either continue the journey or return to the policyholders home address by our choice of alternative transport, up to a maximum of £100; or
c) Pay up to £60 per person for overnight bed and breakfast accommodation up to a maximum of £500 at a hotel near the repair garage, and up to £40 for reasonable public transport costs to get the driver to the garage the following day. You must send us your claim within 28 days for us to pay you these costs, along with the relevant receipts.
d) Claim for the cost for one single standard class rail ticket for the Policyholder or any authorised driver to collect the vehicle following repair.
Exceptions to Section C
- ASDA Breakdown Cover is effective from midnight on the day you purchased this cover for the first time unless you have given us a future start date.
- If you do not accept immediate recovery following a call out to the home address, you will have to pay for any further help for the same fault.
- Recovery from the home address will only be to a suitable place of repair.
- Any amounts more than those specified within Section C above.
- All costs relating to parts remain your responsibility unless you and us agree otherwise.
- The cost of supplying a spare wheel and tyre if a serviceable one cannot be provided by you.
- The cost of, if needed, a specialist locksmith, body glass or tyre specialist.
- A hire car not authorised by us.
- Car hire in the event of the vehicle requiring routine servicing or other repair work to correct non immobilising faults or undergoing repair of cosmetic damage.
- Anything specified within the Service Limitations and Exclusions section of this Policy (Section G).
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Section D - ASDA European Breakdown Cover In addition to all the services, benefits, terms and conditions given under Sections A, B & C of this policy,...expand

Section D - ASDA European Breakdown Cover
In addition to all the services, benefits, terms and conditions given under Sections A, B & C of this policy, those detailed in sections D1 - D8 will also apply as well as Section F (General Conditions of Service) & Section G (Service Limitations and Exclusions).
This cover only applies to permanent named vehicles and is not valid for claims under the Personal Cover option (See Section E).
You may have to pay for some services such as hotel accommodation and claim it back from us when you get back to the UK. The exchange rate will be based on that current at the time the claim is processed.
We will aim to provide the most suitable and cost effective solution to your problem and our decision will be final. As well as the general terms and conditions of this policy, we will provide the following services if you travel to a country listed under the geographical limits below:
Geographical limits: Albania, Andorra, Austria, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Former Yugoslav Republic of Macedonia, Malta, Moldova, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia (West of the Urals), San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, Turkey in Europe, Ukraine.
Section D1 - Cover Before You Travel
If your vehicle cannot be driven because of a breakdown, accident, theft or attempted theft during the 7 days immediately preceding a pre-booked trip departure date and repairs cannot be completed before you leave we will:
- Arrange and pay a maximum of up to £800 for you to hire a replacement car, subject to availability, with you being responsible for all other costs imposed by the hire car company. You must take up the option of a hire car within two days of the breakdown; or
- Subject to all legal and statutory regulations allow a temporary change for the vehicle that is on cover to allow you to continue with your journey; or
- If your vehicle can be repaired within 24 hours of your original planned departure, we will cover the cost of rebooking your sea crossing or journey via the Channel Tunnel which was missed as a result of the incident giving rise to a claim under this section.
Exceptions to Section D1
- Any claims resulting from breakdown if you have purchased this cover less than 7 days before your planned departure date or an existing policy which expires before the end of your trip.
- You must meet the terms and conditions of the hirer which include having a valid driving licence, a minimum age for drivers of 23 and being in possession of a valid credit card.
Section D2 - Missed Motorail Connection
If you fail to connect with a pre-booked Motorail service on the outward journey because your vehicle breaks down, or is involved in an accident, theft, or attempted theft, we will:
- Pay up to £200 to store the insured vehicle at a location near the Motorail depot for your trip; and
- Pay the extra transport costs of you, your passengers and luggage to or from the Motorail depot and the location of your vehicle; and
- Arrange and pay a maximum of up to £800 for you to hire a replacement car, subject to availability, with you being responsible for all costs imposed by the hire car company.
Exceptions to Section D2
- Connections to Channel Tunnel trains are not covered under Section D2 (Missed Motorail connections).
- You must meet the terms and conditions of the hirer which include having a valid driving licence, a minimum age for drivers of 23 and being in possession of a valid credit card.
Section D3 - Roadside Assistance and Local Recovery
If your vehicle cannot be driven because of a breakdown, accident, theft or attempted theft during your trip, we will:
- Try to repair the fault at the roadside so that you can continue your journey safely and legally; or
- If the fault cannot be fixed at the side of the road, or in circumstances where it is not possible or safe to try to repair a fault at the roadside (for example, on a motorway), we will transport the vehicle, contents, driver and up to 7 passengers to a nearby garage for repair.
Important Information about Roadside Assistance and Local Recovery in Europe
- In some countries if you break down on a motorway or other major route, your call may be answered by the police and they may arrange for a recovery without our authorisation. If this is the case, you may be asked to pay for the service and you should keep the receipt and claim it back from us when you get back to the UK.
Section D4 - Providing Spare Parts
If replacement parts are not available locally to carry out a permanent repair, we will try and get them elsewhere. You will have to pay by credit card or debit card the cost of the replacement parts before we order them. We will pay all freight charges, subject to a maximum of £500 associated with getting the parts to the local repairer.
Section D5 - Vehicle Not in Use
If your vehicle cannot be driven because of a breakdown, accident, theft or attempted theft during your trip and cannot be repaired within 24 hours, we will:
- Arrange and pay a maximum of up to £800 for you to hire a replacement car, subject to availability, with you being responsible for all other costs imposed by the hire car company; or
- Pay the reasonable costs to transport you, up to 7 passengers and your luggage to your onward destination; or
- Pay for overnight hotel accommodation for you and up to 7 passengers, up to £60 UK sterling for each person each night, to cover any additional costs you may incur in excess of your planned accommodation costs. You may have to claim these costs from us on your return. We will not pay your planned accommodation costs.
Exceptions to Section D5
- You must meet the terms and conditions of the hirer which include having a valid driving licence, a minimum age for drivers of 23 and being in possession of a valid credit card.
Section D6 - Relief Driver
If the only available driver of your vehicle cannot continue a journey because of illness or injury, or where other drivers are not sufficiently experienced or confident in using the vehicle, we will:
- Provide a qualified driver to drive your vehicle and up to 7 passengers back to your home address in the UK; or
- Pay any extra costs to transport your vehicle, up to 7 passengers and luggage back to the UK as long as these costs are not higher than the market value of your vehicle; or
- Pay the reasonable costs for someone you choose to travel to where the insured vehicle is kept to drive it back to your home address in the UK.
Section D7 - Repatriating Your Vehicle
If your vehicle cannot be driven because of a breakdown, accident, theft or attempted theft during your trip or your vehicle could not be repaired in time for your return journey to the UK, we will:
- Pay any extra costs of transporting you, up to 7 passengers and luggage back to the UK; and
- Pay the cost of transporting your vehicle to your home address in the UK as long as these costs are not higher than the market value of the insured vehicle; or
- Pay the reasonable costs for someone you choose to travel to the place where your vehicle is kept to drive it back to your home address in the UK. Important Information about repatriating your vehicle
- It can take up to 15 working days to arrange repatriation of your vehicle following our agreement to do so.
- The UK market value of the vehicle will be obtained from the Glass Guide or recognised equivalent.
- We will not be responsible for the transportation of any excise goods that come under the jurisdiction of HM Revenue and Customs, such as tobacco, alcohol or fuel. These items must be removed from the vehicle prior to transportation being arranged and you will be responsible for arranging an alternative method of shipping as well as any associated costs.
Section D8 - Temporary Replacement Vehicle in the UK
If you have to return to the UK before your vehicle, we will:
- Arrange and pay a maximum of up to £800 for you to hire a replacement car, subject to availability, with you being responsible for all costs imposed by the hire car company, until your vehicle is returned to the UK; or
- Subject to all legal and statutory regulations agree a temporary vehicle swap until your vehicle is returned to the UK.
Exceptions to Section D8
- You must meet the terms and conditions of the hirer which include having a valid driving licence, a minimum age for drivers of 23 and being in possession of a valid credit card.
Exceptions to Section D
- ASDA European Breakdown Cover is effective from midnight on the day you purchased this cover for the first time unless you have given us a future start date.
- If you do not accept immediate recovery following a call out to the home address, you will have to pay for any further help for the same fault.
- Recovery from the home address will only be to a suitable place of repair.
- Any amounts more than those specified within Section D above.
- All costs relating to parts remain your responsibility unless you and us agree otherwise.
- The cost of supplying a spare wheel and tyre if a serviceable one cannot be provided by you.
- The cost of, if needed, a specialist locksmith, body glass or tyre specialist.
- A hire car not authorised by us.
- Car hire in the event of the vehicle requiring routine servicing or other repair work to correct non immobilising faults or undergoing repair of cosmetic damage.
- Anything specified within the Service Limitations and Exclusions section of this Policy (Section G).
We will not pay for any of the following:
- Any bail or customs duty you must pay.
- Any costs which you would have had to pay anyway if the incident had not happened.
- Any costs arising after your vehicle has been returned to the UK irrespective of whether the vehicle requires workshop repair.
- The cost of replacement parts or other materials.
- Costs resulting from a previously discovered fault which has not been repaired by a qualified technician.
- Services covered by any other insurance policy or costs which you can claim against another person.
- The costs of any services you have to pay outside the geographical limits.
- The costs of any services our control centre have not authorised.
- Loss or damage to any unaccompanied baggage or personal belongings we are transporting.
- Any fines awarded against you.
- Your vehicle to be sent home if the costs of repatriation will exceed its UK market value.
- The cost of alternative shipping arrangements for excise goods which come under the jurisdiction of HM Revenue & Customs such as tobacco, alcohol or fuel. These items must be removed from the vehicle prior to transportation of the vehicle being arranged.
Important Information about ASDA European Breakdown Cover
- Where it is not possible or safe to repair a fault at the roadside (for example, on a motorway), we may take the vehicle to a safe place or to the breakdown professionals premises to carry out the repairs.
- All costs relating to parts remain your responsibility unless you and us agree otherwise.
- The decision to supply a Relief Driver is at our absolute discretion.
- We cannot guarantee that a replacement vehicle will be available.
- ASDA Breakdown Cover will pay the cost of a hire car and the cost of insurance but you are responsible for all other costs imposed by the hire car company where a hire car is your preferred choice.
- We will not pay for any extra charges relating to specific needs of a replacement vehicle such as tow bars or roof racks; these requirements are subject to availability.
- You must meet the terms and conditions of the hirer which include having a valid driving licence, a minimum age for drivers of 23 and being in possession of a valid credit card.
- Hire cars may not be taken out of the country without the permission of the hire car company.
- Our breakdown and recovery services do not extend to hire cars provided under Section D (ASDA European Breakdown Cover).
- We will only provide help at your home address if the vehicle fails to start.
- Recovery cannot be used as a way of avoiding repair costs.
- This service cannot be used if the vehicle has already broken down or was not in a roadworthy condition when cover was taken out.
- ASDA European Breakdown Cover is effective from midnight on the day you purchased this cover for the first time unless you have given us a future start date.
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Section A - Introduction to ASDA Breakdown Cover Section B - Vehicles - Vehicles should not be more than 5.5 metres in length, 2.3 metres wide, 3 metres...expand

Section A - Introduction to ASDA Breakdown Cover
Section B - Vehicles
- Vehicles should not be more than 5.5 metres in length, 2.3 metres wide, 3 metres in height, or a weight when fully loaded of 3.5 tonnes. We will only cover vehicles
over these limits if we have specifically agreed this with you, before your cover began. If appropriate you must always carry a legal and serviceable spare wheel or a manufacturer supplied or approved emergency tyre inflation kit or equipment and keys for any tyre security devices.
- Motorcycles - we will offer help at the roadside, but if this fails, we will take you, your motorcycle and any pillion passengers to a destination of your choice.
- Caravans and trailers - your cover includes any caravan or trailer that is attached to your vehicle unless the breakdown occurs at the home address that we have on
our records or within a quarter of a mile of that address or the location at which your caravan is normally stored. Caravans and trailers should not be more than 8 metres in length (including A-frame) and fitted with a standard 50 millimetre ball coupling. All caravans and trailers must meet the requirements of the Road Vehicles (Construction and Use) Regulations 1986. We will only cover vehicles over these limits if we have specifically agreed this with you, before your cover began.
If appropriate you must always carry a legal and serviceable spare wheel or a manufacturer supplied or approved emergency tyre inflation kit or equipment and keys for any tyre security devices.collapse