AA Stay Mobile, Relay, Roadside, Home Start

Cancellation of Membership
7. The Member has the right to cancel their Membership within a 14 day 'cooling-off period', commencing either from the agreement of the contract (which is the renewal date for renewing annual Members) or the receipt of Your Membership documents and card, whichever happens later.
The following refund policy will apply for Members cancelling within the cooling-off period:
a. a) if the Member joined already requiring assistance, the Member will receive a full refund of any premium paid less the AA's charges for assistance provided. The minimum charge for this assistance is £90, which excludes any additional recovery charges paid for excess mileage (see under 'Relay', 'what is not covered').
b. b) if the Member did not join already requiring assistance, the Member will receive a full refund of the premium paid less a pro rata charge for the period of cover and the AA's administration charge.
If requested, the Member should promptly return any Membership card(s) and must not, in any event, make further use of the cancelled Membership.
Please note that there will be no separate or additional cooling-off period(s) during the Membership Year, regardless of any changes that are made to the Membership.

Vehicle specifications
Breakdown Assistance is only available for cars, vans, minibuses or motorcycles which meet the specifications set out below.
Please note that 'car, van, minibus or motorcycle' does not include, among other things, electric pavement vehicles, electrical wheelchairs, any vehicle which cannot lawfully be used on the public highway and/or any non-motorised vehicle.
Maximum Vehicle Weight: 3.5 tonnes (3,500kg) gross vehicle weight
Maximum Vehicle Width: 7ft 6in (2.3m)
Assistance will also be provided for a caravan or trailer which was on tow at the time of the breakdown, provided that it falls within the above limits.

Vehicle specifications
Breakdown Assistance is only available for cars, vans, minibuses or motorcycles which meet the specifications set out below.
Please note that 'car, van, minibus or motorcycle' does not include, among other things, electric pavement vehicles, electrical wheelchairs, any vehicle which cannot lawfully be used on the public highway and/or any non-motorised vehicle.
Maximum Vehicle Weight: 3.5 tonnes (3,500kg) gross vehicle weight
Maximum Vehicle Width: 7ft 6in (2.3m)
Assistance will also be provided for a caravan or trailer which was on tow at the time of the breakdown, provided that it falls within the above limits.

ROADSIDE ASSISTANCE
What is covered
Roadside Assistance is available if you are stranded on the highway more than a quarter of a mile from the members home following a breakdown or road traffic accident.
If, following a breakdown, a patrol or appointed agent cannot fix your vehicle within a reasonable time, it will be taken to the AA's choice of appropriate local repairer or, alternatively, to a local destination of your choice, provided it is no further.
We will make a telephone call at your request following a breakdown.
Please note that any contract for repair, other than repairs carried out by the AA or its agent at the roadside under Your AA Membership, is between you and the repairer it is Your responsibility to instruct the repairer to undertake any work required and to pay them. The AA does not guarantee that any recovery to an appropriate local repairer will be within the opening hours of the repairer, or that the repairer will be immediately available to undertake any required repair.
What is not covered
- The cost of spare parts, petrol, oil, keys or other materials required to repair Your Vehicle or any supplier delivery or call out charges related to these items;
- The cost of any labour, other than that provided by the AA or its agents under your AA Membership at the scene of the breakdown or accident;
- Any additional transport or other costs that You might incur or any incidental expenses that may arise during a recovery. The AA cannot accept any costs for passengers who do not accompany the vehicle while it is being recovered;
- Routine maintenance and running repairs eg radios, interior light bulbs, heated rear windows;
- Any recovery or tow following an accident (see General Terms and Conditions, clause 1n);
- Assistance following a breakdown or accident attended by the police, highways agency or other emergency service, until the services concerned have authorised the vehicle's removal. If the police, highways agency or emergency service insist on recovery by a third party, the cost of this must be met by You;
- A second or subsequent recovery, after Your Vehicle has been recovered following a breakdown;
- All things excluded General Terms and Conditions.

RELAY
What is covered
Relay is an optional extra to Roadside Assistance available only to those who have paid the additional Relay subscription at least 24 hours before the breakdown occurred.
Relay is available when he AA provides either Roadside Assistance or Home Start service and the AA cannot arrange a local repair of your vehicle within a reasonable time.
Relay provides recovery of your vehicle, together with the driver and up to a maximum of seven passengers to any single destination of your choice on the UK mainland or in Northern Ireland.
What is not covered
- If you join already requiring Relay and the AA is prepared to provide Relay assistance for the breakdown concerned then, in addition to charging an increased premium, the AA is entitled to limit the relevant recovery under Relay to the maximum mileage notified at the time the request for the relevant assistance was made and to charge for any recovery provided in excess of that mileage;
- All things excluded under 'Roadside Assistance' 'What is not covered'.

HOME START
What is covered
Home Start is an optional extra to roadside assistance available to those who have paid the additional subscription at least 24 hours before the breakdown or accident occurred.
Home Start provides access to the same service as is available under Roadside Assistance' following a breakdown or accident at or within a quarter of a mile of the Member's Home Address.
What is not covered
-All things excluded under 'Roadside Assistance' what is not covered.

RELAY PLUS BENEFIT OPTIONS:
A: Replacement vehicle
What is covered:
This benefit consists of the arrangement and payment for a replacement mid-range saloon or hatchback type vehicle up to 1,600cc, plus insurance, for up to 48 hours. A replacement car will be provided at the point of breakdown unless delayed at Your request, in which case You will be responsible for collection. In all cases You are responsible for the return of the vehicle.
What is not covered:
- Other charges arising from Your use of the hire vehicle, such as (without limitation) fuel costs, any insurance excess charges, and charges arising if You keep the vehicle for more than 48 hours;
- Replacement vehicles cannot be supplied with a tow bar, and therefore Your caravan or trailer will have to, if eligible, be recovered under Relay with Your Vehicle.
Please remember: Replacement cars are supplied by the AA's chosen suppliers and are subject to the supplier's terms and conditions. These will usually require or include (but are not confined to):
- Production of a full driving licence valid at the time of issue of the hire vehicle;
- Limits on acceptable endorsements;
- Limitations on the availability and/or engine capacity of the replacement vehicle;
- A cash or credit card deposit, eg for fuel;
- Drivers to be aged at least 18 years and to have held a full driving licence for at least 12 months.

The online discount ranges from 15-25% depending on the type of membership chosen.
Single cover - 25%
Joint cover - 20%
Family cover - 15%
Vehicle cover - 20%

RELAY
What is covered
Relay is an optional extra to Roadside Assistance available only to those who have paid the additional Relay subscription at least 24 hours before the breakdown occurred.
Relay is available when he AA provides either Roadside Assistance or Home Start service and the AA cannot arrange a local repair of your vehicle within a reasonable time.
Relay provides recovery of your vehicle, together with the driver and up to a maximum of seven passengers to any single destination of your choice on the UK mainland or in Northern Ireland.
What is not covered
- If you join already requiring Relay and the AA is prepared to provide Relay assistance for the breakdown concerned then, in addition to charging an increased premium, the AA is entitled to limit the relevant recovery under Relay to the maximum mileage notified at the time the request for the relevant assistance was made and to charge for any recovery provided in excess of that mileage;
- All things excluded under 'Roadside Assistance' 'What is not covered'.

RELAY
What is covered
Relay is an optional extra to Roadside Assistance available only to those who have paid the additional Relay subscription at least 24 hours before the breakdown occurred.
Relay is available when he AA provides either Roadside Assistance or Home Start service and the AA cannot arrange a local repair of your vehicle within a reasonable time.
Relay provides recovery of your vehicle, together with the driver and up to a maximum of seven passengers to any single destination of your choice on the UK mainland or in Northern Ireland.
What is not covered
- If you join already requiring Relay and the AA is prepared to provide Relay assistance for the breakdown concerned then, in addition to charging an increased premium, the AA is entitled to limit the relevant recovery under Relay to the maximum mileage notified at the time the request for the relevant assistance was made and to charge for any recovery provided in excess of that mileage;
- All things excluded under 'Roadside Assistance' 'What is not covered'.

RELAY
What is covered
Relay is an optional extra to Roadside Assistance available only to those who have paid the additional Relay subscription at least 24 hours before the breakdown occurred.
Relay is available when he AA provides either Roadside Assistance or Home Start service and the AA cannot arrange a local repair of your vehicle within a reasonable time.
Relay provides recovery of your vehicle, together with the driver and up to a maximum of seven passengers to any single destination of your choice on the UK mainland or in Northern Ireland.
What is not covered
- If you join already requiring Relay and the AA is prepared to provide Relay assistance for the breakdown concerned then, in addition to charging an increased premium, the AA is entitled to limit the relevant recovery under Relay to the maximum mileage notified at the time the request for the relevant assistance was made and to charge for any recovery provided in excess of that mileage;
- All things excluded under 'Roadside Assistance' 'What is not covered'.

RELAY PLUS BENEFIT OPTIONS:
A: Replacement vehicle
What is covered:
This benefit consists of the arrangement and payment for a replacement mid-range saloon or hatchback type vehicle up to 1,600cc, plus insurance, for up to 48 hours. A replacement car will be provided at the point of breakdown unless delayed at Your request, in which case You will be responsible for collection. In all cases You are responsible for the return of the vehicle.
What is not covered:
- Other charges arising from Your use of the hire vehicle, such as (without limitation) fuel costs, any insurance excess charges, and charges arising if You keep the vehicle for more than 48 hours;
- Replacement vehicles cannot be supplied with a tow bar, and therefore Your caravan or trailer will have to, if eligible, be recovered under Relay with Your Vehicle.
Please remember: Replacement cars are supplied by the AA's chosen suppliers and are subject to the supplier's terms and conditions. These will usually require or include (but are not confined to):
- Production of a full driving licence valid at the time of issue of the hire vehicle;
- Limits on acceptable endorsements;
- Limitations on the availability and/or engine capacity of the replacement vehicle;
- A cash or credit card deposit, eg for fuel;
- Drivers to be aged at least 18 years and to have held a full driving licence for at least 12 months.

The AA: Motoring - Breakdown cover Terms and Conditions Page 8 of 11
d. any additional charges resulting from your failure to carry a legal and serviceable spare wheel(s) or tyre(s). The AA will endeavour to arrange assistance from a third party on your behalf, but will not pay for the cost of the call-out or any repair;

HOME START
What is covered
Home Start is an optional extra to roadside assistance available to those who have paid the additional subscription at least 24 hours before the breakdown or accident occurred.
Home Start provides access to the same service as is available under Roadside Assistance' following a breakdown or accident at or within a quarter of a mile of the Member's Home Address.
What is not covered
-All things excluded under 'Roadside Assistance' what is not covered.

HOME START
What is covered
Home Start is an optional extra to roadside assistance available to those who have paid the additional subscription at least 24 hours before the breakdown or accident occurred.
Home Start provides access to the same service as is available under Roadside Assistance' following a breakdown or accident at or within a quarter of a mile of the Member's Home Address.
What is not covered
-All things excluded under 'Roadside Assistance' what is not covered.

Vehicle specifications
Assistance will also be provided for a caravan or trailer which was on tow at the time of the breakdown, provided that it falls within the above limits.

AA service and/or cover does not include the following:
a. routine maintenance and running repairs, such as radios, interior light bulbs, heated rear windows;
b. the cost of spare parts, petrol, oil, keys or other materials, and garage or other labour required to repair your vehicle;
c. any costs or charges connected with the drainage or removal of fuel, lubricants or other fluids due to the introduction of an inappropriate fluid. It is the member's responsibility to instruct the repairer as to the work required. Any contract for repair will be between the member and the repairer;

SERVICE CONTROL POLICY CALL-OUT LIMITS
This section outlines the call out limits that apply to AA Membership within each Membership Year. Service Control is designed to keep Membership affordable by making sure that high use by a minority of Members is avoided.
Additional premiums during the Membership Year
Depending on Your type of Membership, You have the right to call us out a set number of times in each Membership Year. The limits are as follows:
Personal Membership:
Single Membership Maximum of five call -outs in a Membership Year
Joint Membership Maximum of six call-outs in a Membership Year
Family Membership Maximum of six call -outs in a Membership Year
Please note: Call -outs made by any Joint or Family Members will also be taken into account when calculating whether the service limit has been reached under a particular Membership.
Vehicle Membership: Maximum of five call-outs in a Membership Year Within the overall service limits set out for Personal and Vehicle Membership above, there is also a separate limit of a maximum of three call outs for Relay Plus in any one Membership year.
If the relevant call -out limit is reached, the AA will be entitled to charge an additional premium for each subsequent call-out. We will also be entitled to restrict the level of breakdown service (s) available to You during the remainder of that Membership year.
Additional premiums at renewal
If the relevant maximum number of call-outs set out below is reached within the last two Membership Years, we will be entitled to ask for an increased subscription price for the following Membership Year.
Additional premiums are only applicable to Members who have held less than 15 years of continuous cover, and are as follows:
Personal Membership:
Single Membership Total of five call-outs over the last one or two Membership Year(s)
Joint Membership Total of five call-outs over the last one or two Membership Year(s)
Family Membership Total of six call-outs over the last one or two Membership Year(s)
Vehicle Membership: Total of six call-outs over the last one or two Membership Year(s)
Unless high use of the service continues the increased price will only be applicable for one Membership Year. The revised subscription price will be notified to the Member within the renewal invitation.

Additional premiums at renewal
If the relevant maximum number of call-outs set out below is reached within the last two Membership Years, we will be entitled to ask for an increased subscription price for the following Membership Year.
Additional premiums are only applicable to Members who have held less than 15 years of continuous cover, and are as follows: