AA Roadside, Home & Stay Mobile

Cancellation of Membership
8. The Member has the right to cancel their Membership within a 14 day 'cooling off period', commencing either from the agreement of the contract (which is the renewal date for renewing Annual Membership) or the receipt of the relevant Membership documents, whichever happens later.
The following refund policy will apply for Members cancelling within the cooling off period:
a. if the Member joined already requiring assistance, the Member will receive a full refund of the total Membership premium paid less the AA's charges for assistance provided. The minimum charge for this assistance is £120, which excludes any additional recovery charges paid for excess mileage (see under 'Relay', 'what is not covered').
b) if the Member did not join already requiring assistance, the Member will receive a full refund of the Membership premium. Please see section of the AA Membership Arrangement and Administration Contract on page 19, for information on AAIS's fees in the event of cancellation. You must not, in any event, make further use of the cancelled Membership.
Please note that there will be no separate or additional cooling off period(s) during the Membership Year, regardless of any changes that are made to the Membership.

Vehicle specifications
Breakdown Assistance is only available for cars, vans, minibuses or motorcycles which meet the specifications set out below.
Please note that 'car, van, minibus or motorcycle' does not include, among other things, electric pavement vehicles, electrical wheelchairs, any vehicle which cannot lawfully be used on the public highway and/or any non-motorised vehicle.
Maximum Vehicle Weight: 3.5 tonnes (3,500kg) gross vehicle weight
Maximum Vehicle Width: 7ft 6in (2.3m)
Assistance will also be provided for a caravan or trailer which was on tow at the time of the breakdown, provided that it falls within the above limits.

Vehicle specifications
Breakdown Assistance is only available for cars, vans, minibuses or motorcycles which meet the specifications set out below.
Please note that 'car, van, minibus or motorcycle' does not include, among other things, electric pavement vehicles, electrical wheelchairs, any vehicle which cannot lawfully be used on the public highway and/or any non-motorised vehicle.
Maximum Vehicle Weight: 3.5 tonnes (3,500kg) gross vehicle weight
Maximum Vehicle Width: 7ft 6in (2.3m)
Assistance will also be provided for a caravan or trailer which was on tow at the time of the breakdown, provided that it falls within the above limits.

Types of cover
Membership is available as either Vehicle or Personal Membership. If you select Personal Membership then you will also need to choose whether that Membership is Single, Joint or Family based.
Personal Membership is available as either:
Single Membership: Covers the Member, as driver or passenger, in any vehicle (within the limits specified on page 8); or
Joint Membership: Gives one other nominated person living at the Member's Home Address access to the Member's cover; or
Family Membership: Gives up to three other nominated people living at the Member's Home Address access to the Member's cover.

Roadside Assistance
Provided by The Automobile Association Limited
What is covered:
Roadside Assistance is available if Your Vehicle is stranded on the highway more than a quarter of a mile from the Member's Home Address following a breakdown or accident;
If, following a breakdown, a patrol or appointed agent cannot fix Your Vehicle within a reasonable time, it, together with the driver and up to a maximum of seven passengers, will be taken to the AA's choice of relevant local repairer or to a local destination of Your choice, provided it is no further;
The AA will make a telephone call at Your request following a breakdown.
Please note that any contract for repair, other than repairs carried out by the AA or its agent at the roadside under Your AA Membership, is between the person requesting the repair and the repairer - it is not the AA's responsibility to instruct the repairer to undertake any work required or to pay them for it.
The AA does not guarantee that any recovery to a relevant local repairer will be within the opening hours of the repairer, or that the repairer will be immediately available to undertake any required repair. Whilst the AA will endeavour to check that the chosen repairer carries out the type of repair work required, this cannot be guaranteed and the AA does not provide any assurance or warranty with respect to any work carried out at Your request by any third party repairer.
What is not covered:
The cost of spare parts, petrol, oil, keys or other materials required to repair Your Vehicle or any supplier delivery or call out charges related to these items;
The cost of any labour, other than that provided by the AA or its agents under your AA Membership at the scene of the breakdown or accident;
Any additional transport or other costs that You might incur or any incidental expenses that may arise during a recovery. The AA cannot accept any costs for passengers who do not accompany Your Vehicle while it is being recovered;
Routine maintenance and running repairs e.g. radios, interior light bulbs, heated rear windows;
Any recovery or tow following an accident (see General Terms & Conditions, clause 2, page 14);
Assistance following a breakdown or accident attended by the police, highways agency or other emergency service, until the services concerned have authorised the vehicle's removal. If the police, highways agency or emergency service insist on recovery by a third party, the cost of this must be met by You;
A second or subsequent recovery, after Your Vehicle has been recovered following a breakdown;
All things excluded under General Terms & Conditions (see pages 13-17).

Roadside Assistance
Provided by The Automobile Association Limited
What is covered:
Roadside Assistance is available if Your Vehicle is stranded on the highway more than a quarter of a mile from the Member's Home Address following a breakdown or accident;
If, following a breakdown, a patrol or appointed agent cannot fix Your Vehicle within a reasonable time, it, together with the driver and up to a maximum of seven passengers, will be taken to the AA's choice of relevant local repairer or to a local destination of Your choice, provided it is no further;

Home Start
Provided by The Automobile Association Limited
What is covered:
Home Start is an optional extra to Roadside Assistance and is available only to those who have paid for the additional Home Start cover at least 24 hours before the breakdown occurred;
Home Start provides access to the same service as is available under 'Roadside Assistance' following a breakdown or accident at or within a quarter of a mile of the Member's Home Address.
What is not covered:
All things excluded under 'Roadside Assistance' 'What is not covered' on page 9.

Stay Mobile
Stay Mobile benefit options:
A: Replacement vehicle
What is covered:
This benefit consists of arranging and paying for a replacement mid-range saloon or hatchback type car with engine up to 1,600cc, plus insurance, for up to 72 hours from an AA chosen supplier. Where possible, and unless the receipt of the hire vehicle is delayed at Your request and with the AA's agreement, the AA will arrange for any replacement vehicle to be provided by the supplier around the time and point of the relevant breakdown. If the hire vehicle is not taken at that time, You are responsible for arranging delivery direct with the relevant supplier. The AA may be prepared to assist in the making of these arrangements. A collection and delivery service (or equivalent) is available from the chosen suppliers, subject to availability, to the supplier's terms and conditions and to Your payment of the supplier's fuel charges connected with collection and/or delivery. A minimum of two hours notice is required by the suppliers to arrange the delivery of a vehicle. The collection and delivery service will only be available to Mainland UK destinations and to a maximum delivery distance of thirty miles. You are responsible for making arrangements for the return of the hire vehicle to the supplier.
What is not covered:
Other charges arising from Your use of the hire vehicle, such as (without limitation) fuel costs (including those resulting from collection and/or delivery of the hire vehicle) any insurance excess charges, and charges arising if You keep the vehicle for more than 72 hours;
Replacement vehicles cannot be supplied with a tow bar, and therefore Your caravan or trailer will have to, if eligible, be recovered under Relay with Your Vehicle.
Please note: Replacement cars are supplied to You by the AA's chosen suppliers. The vehicle hire agreement will be between You and the relevant supplier and will be subject to that supplier's Terms & Conditions. These will usually require or include (amongst other things):
Production of a full driving licence valid at the time of issue of the hire vehicle;
Limits on acceptable endorsements;
Limitations on the availability and/or engine capacity of the replacement vehicle;
A deposit e.g. for fuel;
Drivers to be aged at least 18 years and to have held a full driving licence for at least 12 months.

Roadside Assistance
Provided by The Automobile Association Limited
What is covered:
Roadside Assistance is available if Your Vehicle is stranded on the highway more than a quarter of a mile from the Member's Home Address following a breakdown or accident;
If, following a breakdown, a patrol or appointed agent cannot fix Your Vehicle within a reasonable time, it, together with the driver and up to a maximum of seven passengers, will be taken to the AA's choice of relevant local repairer or to a local destination of Your choice, provided it is no further;

Stay Mobile
Stay Mobile benefit options:
A: Replacement vehicle
What is covered:
This benefit consists of arranging and paying for a replacement mid-range saloon or hatchback type car with engine up to 1,600cc, plus insurance, for up to 72 hours from an AA chosen supplier. Where possible, and unless the receipt of the hire vehicle is delayed at Your request and with the AA's agreement, the AA will arrange for any replacement vehicle to be provided by the supplier around the time and point of the relevant breakdown. If the hire vehicle is not taken at that time, You are responsible for arranging delivery direct with the relevant supplier. The AA may be prepared to assist in the making of these arrangements. A collection and delivery service (or equivalent) is available from the chosen suppliers, subject to availability, to the supplier's terms and conditions and to Your payment of the supplier's fuel charges connected with collection and/or delivery. A minimum of two hours notice is required by the suppliers to arrange the delivery of a vehicle. The collection and delivery service will only be available to Mainland UK destinations and to a maximum delivery distance of thirty miles. You are responsible for making arrangements for the return of the hire vehicle to the supplier.

General Terms and Condition
General exclusions
d. any additional charges resulting from Your failure to carry a legal and serviceable spare wheel or tyre, except where this is not provided as manufacturers standard equipment. The AA will endeavour to arrange on Your behalf, but will not pay for, assistance from a third party;

Home Start
Provided by The Automobile Association Limited
What is covered:
Home Start is an optional extra to Roadside Assistance and is available only to those who have paid for the additional Home Start cover at least 24 hours before the breakdown occurred;
Home Start provides access to the same service as is available under 'Roadside Assistance' following a breakdown or accident at or within a quarter of a mile of the Member's Home Address.
What is not covered:
All things excluded under 'Roadside Assistance' 'What is not covered' on page 9.

Roadside Assistance
Provided by The Automobile Association Limited.
What is covered:
- Roadside Assistance is available if Your Vehicle is stranded on the highway more than a quarter of a mile from the Member's Home Address following a breakdown or accident;

Vehicle specifications
Assistance will also be provided for a caravan or trailer which was on tow at the time of the breakdown, provided that it falls within the above limits.
Maximum Vehicle Weight: 3.5 tonnes (3,500kg) gross vehicle weight
Maximum Vehicle Width: 7ft 6in (2.3m)

General Terms and Condition
General exclusions
2. AA Membership breakdown cover does not provide for any vehicle recovery following an accident. The AA may, if You request, be prepared to provide recovery following an accident but, if so, You will be responsible for paying the AA's charges for this assistance (including, but not limited to, any charges relating to any specialist equipment used). If following an accident, You require one of the Stay Mobile services (and You have Stay Mobile), the AA may, again, be prepared to arrange this for You but will not be responsible for any costs involved. You must pay, on request, any applicable charges. You must give the AA, on request, any relevant information it reasonably requests in regard to all matters referred to in this clause. Please note that, following an accident, or otherwise, it is and remains Your responsibility to ensure that You properly comply with any requirements of Your motor insurer in making a claim under Your motor insurance policy.

General Terms and Condition
General exclusions
1. AA Membership breakdown cover does not provide for:
k. the cost (including any call out charge) of any locksmith, body-glass or tyre specialist, should the AA consider this to be required. The AA will endeavour to arrange this help on Your behalf, however it will not pay for these specialist services and any contract for services provided will be between You and the relevant specialist. If, in the AA's reasonable opinion, Your Vehicle requires recovery to such a specialist to be mobilised and, to effect that recovery, specialist lifting equipment not normally carried by AA patrols is required, the AA will arrange the recovery but at Your cost. If use of a locksmith or other specialist would, in the AA's opinion, mobilise the vehicle, no further service will be available for the breakdown in question; in question;

SERVICE CONTROL POLICY CALL-OUT LIMITS
Outlined below are the call-out limits that apply to AA Membership Breakdown Cover Policy within each Membership Year. Service Control is designed to help keep Membership affordable by making sure that high use by a minority of Members is avoided.
Additional premiums during the Membership Year
Depending on Your type of Membership, You have the right to call out the AA up to a maximum number of times in each Membership Year. The limits are as follows:
Personal Membership:
Single Membership maximum of five call-outs in a Membership Year
Joint Membership maximum of six call-outs in a Membership Year
Family Membership Maximum of six call-outs in a Membership Year
Please note: For Personal Membership only call-outs made by any joint or family Members are also taken into account when calculating whether the service limit has been reached under a particular Membership.
Vehicle Membership: maximum of five call-outs in a Membership Year
Within the overall service limits set out for Personal and Vehicle Membership above, there is also a separate limit of a maximum of three call-outs for Stay Mobile in any one Membership year. If the relevant call-out limit is reached, the AA will be entitled to charge an additional premium upon each subsequent call-out to continue AA Membership Breakdown cover. The AA will also be entitled to restrict the level of breakdown service(s) available to You during the remainder of that Membership year.
Additional premiums at renewal
If the relevant maximum number of call-outs set out below is reached within the last two Membership Years, the AA will be entitled to ask for an increased premium for the following Membership Year. Additional premiums are only applicable to Members who have held less than 15 years of uninterrupted cover. The maximum call-out limits are as follows:
Personal Membership:
Single Membership total of five call-outs over the last one or two Membership Year(s)
Joint Membership total of five call-outs over the last one or two Membership Year(s)
Family Membership total of six call-outs over the last one or two Membership Year(s)
Vehicle Membership: total of five call-outs over the last one or two Membership Year(s)
Unless high use of the service continues the increased premium will only be applicable for one Membership Year. The revised premium will be notified to the Member within the renewal invitation.

SERVICE CONTROL POLICY CALL-OUT LIMITS
Outlined below are the call-out limits that apply to AA Membership Breakdown Cover Policy within each Membership Year. Service Control is designed to help keep Membership affordable by making sure that high use by a minority of Members is avoided.
Additional premiums during the Membership Year
Depending on Your type of Membership, You have the right to call out the AA up to a maximum number of times in each Membership Year. The limits are as follows:
Personal Membership:
Single Membership maximum of five call-outs in a Membership Year
Joint Membership maximum of six call-outs in a Membership Year
Family Membership Maximum of six call-outs in a Membership Year
Please note: For Personal Membership only call-outs made by any joint or family Members are also taken into account when calculating whether the service limit has been reached under a particular Membership.
Vehicle Membership: maximum of five call-outs in a Membership Year
Within the overall service limits set out for Personal and Vehicle Membership above, there is also a separate limit of a maximum of three call-outs for Stay Mobile in any one Membership year. If the relevant call-out limit is reached, the AA will be entitled to charge an additional premium upon each subsequent call-out to continue AA Membership Breakdown cover. The AA will also be entitled to restrict the level of breakdown service(s) available to You during the remainder of that Membership year.
Additional premiums at renewal
If the relevant maximum number of call-outs set out below is reached within the last two Membership Years, the AA will be entitled to ask for an increased premium for the following Membership Year. Additional premiums are only applicable to Members who have held less than 15 years of uninterrupted cover. The maximum call-out limits are as follows:
Personal Membership:
Single Membership total of five call-outs over the last one or two Membership Year(s)
Joint Membership total of five call-outs over the last one or two Membership Year(s)
Family Membership total of six call-outs over the last one or two Membership Year(s)
Vehicle Membership: total of five call-outs over the last one or two Membership Year(s)
Unless high use of the service continues the increased premium will only be applicable for one Membership Year. The revised premium will be notified to the Member within the renewal invitation.