If you are involved in an accident with another person, do not accept blame or make any settlement before you have contacted your insurer.

Before you make a claim

When you claim, you need to provide information and paperwork to your insurer, such as:

  • A crime reference number from the police if applicable, e.g. if your bike was stolen

  • Proof of purchase of your bike and lock if you have one

  • Estimate of the cost of repair or replacement from a registered repairer

  • Any photographic evidence that supports your claim

Some insurers can process claims in ten working days, but only if you provide everything straight away.

How to make a claim

  1. 1.

    Contact your insurer: Call them on their claims line, which can be found on your policy document. Alternatively, you can find the contact details on your insurer's website.

  2. 2.

    Fill in their claims form: Most insurers will send you a claims form to complete, but some may offer an online system you can use.

  3. 3.

    Submit your claim: You will need to send your claims form back with any requested supporting documents, or upload them if claiming online.

Paying an excess

When you claim on your bicycle insurance you need to pay the excess amount set out in your policy document. You can find more on how bicycle insurance excess works here.

This amount will either be deducted from the pay out you receive, or you need to pay it to the insurer if they arrange the repairs or replacement.

Check your policy before you claim to see what excess you need to pay.

How your claim will be settled

If your bike is stolen or damaged beyond repair, most insurers either:

  • Replace it with a like for like model

  • Pay out the insured value of your bike

If your bike can be fixed, most insurers arrange for it to be repaired by a specialist of their choice who invoice them directly for the works.

What to do if your claim is rejected

If your claim has been rejected but you have checked your policy and still feel your claim is valid, you should contact your insurer and make a complaint.

If they do not change their decision, you can refer your complaint to the financial ombudsman, who independently assess your claim.

Check your policy documents carefully to see what claims are excluded. You can find out what bicycle insurance does not cover here.