The Royal Mail are to roll out their Delivery to Neighbour scheme across the UK. This means your important post and parcels will be left with a neighbour if you’re not in to sign for them. If you're not happy with this here’s how to opt-out of the scheme.
Following a successful trial, the Royal Mail has announced plans to expand its Delivery to Neighbour scheme nationwide.
Once it's rolled out in your area your 'posty' will be allowed to leave parcels and 'signed for' letters with one of your neighbours if you're not in to accept them.
This change will save you trecking to your nearest Royal Mail depot each time you miss a postman calling to deliver a parcel.
However, if you're not too fond of your neighbours entrusting them with your important post could seem unappealing to say the least.
You can opt out now if you don’t want to participate in the new Royal Mail Delivery to Neighbour scheme, here’s how:
To opt out of the Delivery to Neighbour scheme you will need to complete a short form on the Royal Mail website.
The Royal Mail will then send you an ‘Opt-Out’ sticker which you’ll need to display near your letterbox so it’s clearly visible to your postman – if you don’t display your sticker, your postman may leave your parcels with a neighbour.
Once you’ve done this you’ll have successfully opted out of the scheme and should be able to collect parcels from your nearest Post Office collection office as normal if no one is at your address when the postman calls.
By doing this you will opt out of receiving your neighbour’s parcels when they're out too.
No, at the moment there is no option to opt-out of the Delivery to a Neighbour scheme when sending a parcel.
This means that when you send someone an important package it could get left with their neighbour if they haven't opted out of the scheme themselves.
Yes, if you would like to know more about the Royal Mail Delivery to a Neighbour scheme simply visit the Royal Mail website.
I have just opted out of delivery to a neighbour. Last year a parcel went to a neighbour and it took me two weeks to track him down to get it back (neighbours dont open for a fixed time each day, nor do they give cover for holidays!). Don't forget YOU can't specify which neighbour gets your mail or boxes AND all signed for letters are included in this delivery to neighbour set up.
Far easier to pop round to the local delivery office and collect something.
I don't want the post man disturbing me with other people's post. Nor do I want people disturbing me to collect post at unearthly hours.
Nosey neighbours would have a 'field day' speculating the content of people's parcels, and gossiping.
Then items could be lost, stolen, broken, or go missing. Which could cause neighbourly friction.
I am going to opt out.
It is not only a problem for Royal Mail, but also independent courieurs. At least they leave a note in the letterbox of the intended receipient stating where it has been left. Royal Mail should operate a designated neighbour service, not open to any neighbour. Otherwise who knows who would get whose mail, especially if the postman/(woman) cannot remember where the mail was left?
I'm opting out because I live in a rural area where houses are few and far between. It would take the postie much more time to go to other houses and back to mine and I can imagine the hassles that would be caused by getting in touch with the neighbours and arranging convenient times to pick up mail. We pay for the postal service and I think it should remain as a service to it's customers.
My regular postie has a safe place to leave mail if I'm not up or out and failing that I just have to go to the nearest town and pick up at the appropriate time. A bit of a fiddle sometimes but less hassle than than the new scheme.
I get on very well with my neighbours on both sides and we have often taken parcels in for each other, but we always ask first. As in, 'I'm going to be out tomorrow so would you mind receiving my parcel if it arrives?' Then we leave a note saying, 'Please deliver to No XX'.
But I wouldn't be very keen if this just happened by default. As has been said, we have paid for the stuff to be delivered to us so that is what we want unless we say otherwise.
It might be helpful though if some of them didn't knock on the door with a feather then run away before Usain Bolt could get there to answer it! I've lost count of the number of times I've found a card in the letterbox saying 'Tried to deliver but you were out' when I haven't left the house all day.
It's patently obvious this should be an opt-in service and not an opt-out one.
1. Your postal service should be between you and the Royal Mail - and not include all and sundry who live around you by default.
2. You shouldn't have to announce to all around you that you do want them to receive your post nor do you wish to accept theirs.
3. What legal responsibility does one incur if accepting someone elses post?
4. What legal rights have you if you cannot retrieve your post from a neighbour?
5. I always understood that a postman isn't even allowed to hand your post to you in the street even if he knows you, put has to post it through your door to ensure correct delivery. What happend to that premise?
For those who want to print their own sticker...
Strictly speaking, you will need to get a licence to print your own sticker and Rachel Hufton at Royal Mail's branding team who can be contacted on 0800 917 0640 has the power to grant a limited licence over the phone.
This opt out thing is a total joke. I have TWICE sent a request via the RM website to opt out - once in June this year, again last month, and I am STILL waiting for the opt out sticker to arrive. It is a total joke. I do not want items I have purchased going to neighbours I don't even know, not to mention the fact they keep changing every 5 minutes as it is a rental property. I have now had to write a note to my postman about my having opted out, and stuck it to my door. Royal Mail are totally useless, and as always with them this 'scheme', it is just about cutting costs for them and providing an even more crap service to the public, with prices also rising, and standards getting lower. Laughable.
I've requested a sticker three times, and been ignored each time. I used RM's complaint form about their failure, and that was ignored too. I've sent another complaint via their website, and if that doesn't get a response within the 72 hours I specified (which it won't of course) I'm going to bother Ofcom, my MP (a Tory hack, it's worth an email but not the cost of a stamp), and my BBC TV journalist friend when she's back from family leave. I'm retired and have the time to get bolshie with prats like Royal Mail.
Finally, exactly 4 weeks to the day after requesting my first sticker, eight of the stickers arrived today! If anyone wants a sticker I am happy to forward to you as re-addressed mail, which means at no cost.
It appears that the sticker is a littler bigger than those used in the trials and the writing had been changed from red to black. I am unsure if the quality of the sticker has improved - will have to wait and see!
My worry is that the stickers themselves will become signs for thieves that you might not be home, therefore a target for robbery (or that you might be elderly, have a disability, etc - also a target for crime).
Obviously there are people who are home who for many reasons posted here (disability, nosey or unkind neighbours, insurance issues with broken parcels, etc) might want to opt out too.
But those people who aren't at home and, like some people have already pointed out, have trouble retrieving parcels from neighbours because the neighbour isn't home when you get back, you want to opt out. I don't take parcels for neighbours now because I might not be home for them!
How can we do this without displaying a sticker that in so many words says "I'm not home - please come and rob my house"???
I think it's too late for Royal Mail. Courier firms have been leaving packages with neighbours for the last decade already and some have now moved on to leaving at local shops like the excellent Collect Plus scheme so RM are still behind the times. I hate having to collect from sorting offices (mine is 7 miles away) and we live in a street where we have made a point of getting to know people and we all help each other out so I won't opt out. But as I say, I never use Royal Mail to send packages these days because they are 10 years behind (unionisation I'm afraid)
I work from home and knowing I would be away, got an important parcel addressed to my neighbour who is great at taking stuff in and very trustworthy. The package I was waiting for (signed for Fed Ex) arrived when she was out, so the delivery man left it with their neighbour.
I got back hoping the parcel had arrived. It hadn't. I waited and it began to become a problem because its contents were really crucial for a business meeting. The meeting came and went so that blew that.
Eventually my neighbour came round with the parcel and said her neighbour had taken it in and given it to her. Suspicious I was able to track the date the neighbour signed for it. Turned out the neighbour had held it in their house for 10 days. Quite why I don't know because it was a very large parcel that must have been in the way.
This action has really caused me a great deal of trouble and could impact very negatively on me.
It is taking every ounce of restraint not to go round there and scream at them, but my good neighbour is begging me not to. So be aware that if you don't opt out of this, you too could find your job is comprised through the selfish actions and stupidity of a neighbour.