The Santander - RBS Branch Takeover: How Will You Be Affected?

by Hannah from money.co.uk • 

Santander are taking over RBS's branch network - what difference will it make if you're one of the 1.8 million customers that will be affected?

Santander are increasing their presence on the British High Street once again - this time it's the RBS branch network that they've set their sights on.

What's happening?

Within the next 12-18 months the RBS branch network in England and Wales will be taken over by Spanish banking giant Santander. In Scotland, it's Natwest branches that will be switching from blue to red.

Providing it all gets the go-ahead (which at the moment looks very likely) all 311 RBS branches in England and Wales will have been rebranded to Santander by December 2011, as will the 7 Natwest branches in Scotland.

However, the Natwest branch network in England and Wales, and all RBS branches in Scotland will remain unaffected.

Why?

When the Royal Bank of Scotland received their multi-billion pound bail-out from the Government, they were forced to agree to the sale of part of their branch network in order to comply with competition laws.

Santander had been tipped as the most likely candidate but details of the sale have only been confirmed, and announced, this week.

What does this mean for my banking?

Firstly, if you hold accounts with Natwest in England or Wales, or RBS in Scotland, you will not be at all affected by this takeover - your banking will still remain with the RBS Group.

However, if you hold branch-based accounts with RBS in England or Wales, or Natwest in Scotland, you will - at some point in the next 18 months - see your banking transferred to Santander.

This means that any current accounts, savings accounts, loans or mortgages that you took out in an RBS (England & Wales) or Natwest (Scotland) branch will be owned, and operated by Santander.

Credit cards, insurance, investments and RBS shares will not be affected by the branch network sale.

If you hold accounts with RBS branches both in England or Wales and in Scotland, you'll find that your Scottish-based accounts won't be affected by the sale, but your accounts based in branches in England or Wales will, as such they will be rebranded to Santander accordingly.

If you hold online-only accounts it doesn't look like you will be affected by the sale as it is only branch-based RBS (England & Wales) and Natwest (Scotland) accounts that are being sold to Santander.

What difference will it make?

At the moment it's business as usual, however, once the sale and switch is complete your local RBS (England & Wales) or Natwest (Scotland) branch will be rebranded to Santander. 

Your account numbers and sort codes will remain the same throughout the transition and you will still be able to use existing debit cards and cheque books accordingly. The interest rates, fees and terms and conditions applied to your financial products will also be upheld until the switchover is complete.

That said, neither RBS or Santander are able to offer anything in the way of a guarantee on rates, products or fees after the sale is complete so it's going to be a case of 'wait and see' if you're an existing customer.

How can I find out if my branch will be affected?

If you know your sort code you can use the Santander-sale branch search on the RBS website to find out definitively whether your local branch is going to be affected or call their Branch Sale Helpline on 0800 210 0214. Contacting your local branch directly is another way to find out how things stand.

What should I do?

For the moment, if you're happy with the financial products that you have with RBS and/or Natwest then you don't need to do anything but keep an eye on their competitiveness.

You'll be informed in writing of any significant changes to your account terms and conditions as the sale completes, but this shouldn't be for at least 12 months.

Responses (8)

If like me, you're an RBS customer and don't want your accounts moved to Santander, simply ask RBS for a form to transfer your account(s) to a Scottish branch. The branch staff are not allowed to advise you of this facility under the terms of the sale to Santander. As I only visit my branch to pay in (which can be done anywhere) I do not anticipate any problems with having my home branch in Scotland.

by peter91, 5 months ago

I heard RBS have been told by Santander that they are not aloud to make customers stay with RBS they can only sugest under rights and things.

Santander is a good bank with convient opening and closing times, for example the one in my Town Centre open's 9am till 5pm Monday to Friday and 9am till 4pm on Saturday and I belive that is convienience Banking. There Internet Banking is great also the staff inside the bank are great (Could imporve waiting times) They make sure all there customers are okay and the staff inside are as helpful as they can be, I lost my card and the bank was great at ordering me a new one and they was happy to do that. I resive a letter headed bank statment every months and 80% time its around the same time.

I think Santander's call centre's could improve with the staff understanding there customers and be more polite, but everyone can improve.

Also I think Santander is a strong bank and a cheaper bank to be in. And Santander is acutally saving RBS really and releving the tax payers. Least Santander are not part goverment owned.

Makes me angry seeing Chef Executive of RBS getting 6 million in bounuses and its the UK tax payer who is keeping RBS open till Santander takes it.

THANK YOU FOR READING! HOPE THIS HAS HELPED :D

by SouthYorkshire, 8 months ago

I have been with RBS since the days of William & Glynns, and I am not happy with being forced to move to Santander, it is not right, and customers should be given more information by RBS about staying with them. Thanks to the poster below who gives the number to call to transfer from an english RBS branch to a scottish one, thus avoiding this abitrary grab of my money!

by jfbateman, 1 year ago

Can we trust the Spanish when there is a 400 year history of mutual distrust? Recent behaviour of BAA owner apparently confirms suspicion?

by wghodson, 1 year ago

Please be aware that you wont get Santander's £100 joining bribe when your account is transferred from RBS/NatWest. To get that you would have to leave RBS/NatWest and join Santander, before your account is transferred.

by RichardO, 1 year ago

It's strange that natwest have started moving people's money in dormant accounts into one of there own waiting for people to get in contact to reclaim the money but are not notifying that they are doing this only sending out bank statements stating the account is closed........if not claimed where's it going???????? i think rbs/natwest are in more financial trouble than we are lead to know or is it a sweetener for santander

by rwilliams, 1 year ago

Thanks this is a good guide that exxplains the position clearly. Funny how the news doesn't report this acquisition as good news though. I assume that it is good news for the country. My understanding is that it is exactly what we need and what the markets have been waiting for - namely institutions (in this case RBS) who have been bailed out to pay the Government back. I assume this is what will happen: RBS gets paid and then it pays the Government. If I am correct why is that not explained in the guide?

by PAMELA, 1 year ago

With Santander already trading through the former Abbey plus Alliance and Leicester and Bradford and Bingley what does this say for competition when you add the R.B.S. branches in England and Wales and the Nat.West .in Scotland. This does not seem to be of benefit to the customer.

by Anonymous, 1 year ago
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