Replace the information in pink with your own details and delete the notes in blue before sending.
[Insert your name]
[Insert your address]
[Insert your postcode]
[Insert your telephone number]
[Insert date]
[Insert name of retailer]
[Insert address of retailer]
Dear Sir/Madam,
Ref: [Insert the name and model number of the product you have experienced an issue with]
I am writing with regards to the [Insert the name of the product] I purchased from your company, [Insert name of retailer], for [Insert the amount you paid for the product or goods] on [Insert the date you made the purchase].
Much to my disappointment I found that the [Insert the name of the product or goods you have experienced an issue with] was not [Delete as appropriate:] as described / of satisfactory quality / fit for the purpose made known.
This was because [include full details of the problems you have experienced with the product, continue on a separate sheet if necessary].
I am aware of my rights as stated in the Sale of Goods Act 1979 and as such would ask you to [Delete as appropriate:] provide me with a full refund / provide me with a partial refund of the amount I paid / provide me with a replacement / repair the product so as to return it to full working order.
For your reference I have attached a copy of the original sales receipt for this purchase.
[Attach a copy of any supporting documents but make sure you keep the original copy of any documents you send.]
I look forward to receiving a response from you within the next 14 days.
Yours faithfully
[Insert your signature]
[Insert your full name]
n.b. This template is intended as a guide only. You will need to amend the details and information included to reflect your individual circumstances before using.
