Replace the information in pink with your own details and delete the notes in blue before sending.
[Insert your name]
[Insert your address]
[Insert your postcode]
[Insert your telephone number]
[Insert date]
[Insert name of the mortgage lender]
[Insert address of the mortgage lender]
Dear Sir/Madam,
Ref: [Insert your mortgage account/reference number]
In view of the FSA's ruling on Mortgage Exit Administration Fees (MEAFs) I am writing to request a refund of the mortgage exit fee I paid to you, [enter company name here], on [enter date on which you cleared your mortgage balance or switched lender here].
[Choose from the following and delete as appropriate]
- My contract stated that the exit fee was fixed at [Insert amount] when I arranged my mortgage with you on [Insert the date] . However, I was actually charged [Insert amount].
- My mortgage contract did not state that I would have to pay an exit fee should I move my mortgage to another provider once my initial mortgage deal ended. However, I was charged [Insert amount].
I believe this increase is not an accurate reflection of the true cost incurred by you, [Insert name of the mortgage lender], when I cleared my mortgage balance and therefore request that you repay me [Insert amount], the difference between the fee I paid and the actual amount set out in my mortgage statement.
I look forward to a response within 14 days.
Yours faithfully
[Insert your signature]
[Insert your full name]
N.b. This template is intended as a guide only. You will need to amend the details and information included to reflect your individual circumstances before using.
