Use this template if you have received an unsatisfactory offer for settlement. Replace the information in pink with your own details and delete the notes in blue before sending.
[Insert your name]
[Insert your address]
[Insert your postcode]
[Insert your telephone number]
[Insert date]
[Insert name of the company that sold you the PPI policy]
[Insert address of the company that sold you the PPI policy]
Dear Sir/Madam,
Ref: [Insert your PPI policy number]
On [insert the date you sent the first letter] I sent you a letter regarding the PPI policy I was sold by you, [enter company name] in conjunction with my application for a [delete as appropriate: loan/credit card/store card/mortgage/credit agreement].
I have since received your reply and note that you have offered me [insert the amount you were offered] as settlement.
I do not believe that this amount is sufficient to cover a refund of all premiums and subsequent interest on the payments that I have made towards this policy plus an addition of the 8% statutory interest to which I believe I would be awarded by a court. However, if you were to increase the settlement amount to [insert the amount you would accept as settlement] I would be willing to accept the offer and to close this matter.
If I do not receive a response from you within the next 14 days confirming that you are willing to increase your offer as requested I will be taking my complaint to the Financial Ombudsman.
Yours faithfully
[Insert your signature]
[Insert your full name]
N.b. This template is intended as a guide only. You will need to amend the details and information included to reflect your individual circumstances before using.
