Consumer group criticises news that some consumers have been unable to claim for cancelled Mexico trips.
Some holidaymakers are being refused pay outs from travel insurance firms after cancelling trips to Mexico in light of the swine fly outbreak.
BBC Radio 4's Money Box programme reported that many consumers are angry that they are only being offered alternative dates or destinations, rather than refunds. The Foreign Office is now advising against travel to Mexico, but one traveller who spoke to the programme said his travel policy would not pay out in the event of changing Foreign Office guidelines.
"I was a bit surprised because I thought that's exactly the sort of thing travel insurance would be there for," he said.
Rochelle Turner, head of research at consumer group Which? Holiday, described the firms' stance as "entirely unreasonable". She added: "I think it's incredibly unfair for insurers to be taking this position."
The government has begun distributing leaflets advising Britons on swine flu today, as the number of confirmed cases in the UK rises to 27. However, Mexican authorities are to begin relaxing restrictions after seeing a drop in the number of new cases.
Restaurants and cafes in the capital Mexico City are set to reopen tomorrow (May 5th) while churches, libraries and museums will open on Thursday.
