Credit Card Charges for Flights 'Disproportionate'

by Peter Wakeford
Posted by Hannah on 30 April 2009
Credit Card Charges for Flights 'Disproportionate'

A consumer watchdog has accused some airlines of unfairly treating customers who buy tickets with debit or credit cards.

Consumers are becoming "more and more disgruntled" about the rising cost of using a debit or credit card to book a flight, according to consumer magazine Which? Holiday.

The organisation conducted a survey which found that 69 percent of people would rather have the extra fees included in the ticket price, rather than being added on at the end of the booking. The majority of respondents also felt that other costs - such as checking a bag into the hold and check-in desk charges - should be bundled together as part of the ticket price.

Amanda Diamond from Which? Holiday said that the problem of card charges has been exacerbated by some airlines not charging a flat credit card fee. "Airlines like Ryanair are charging a credit or debit card fee per person per booking rather than just by booking for a single credit card, they still charge a fee for each passenger on that booking," she explained.

"It is a disproportionate charge in our view."

Ms Diamond added that airlines argue that the card fee "reflects the cost to them in administration charges" - but she claimed that there is disparity between the two figures, with consumers paying too much.

Get our free money saving newsletter
Join over 480,000 other subscribers who grab our expert money tips, unmissable money guides & hottest bargains each week in our special email...
 
1

Your Comments

Jo Ward
on 9 Jun 2009 17:13
I think Ryan Air are totally out of order charging £5 per person each way for the privilege of paying by card, especially as there is limited choice of paying otherwise. I think the price should be reflected in the ticket price.