Apacs Assures Customers over Faster Payments

by Peter Wakeford
Posted by Hannah on 28 January 2009
Apacs Assures Customers over Faster Payments

Some banks have yet to adopt the real-time payments system - which handles a large proportion of internet-initiated transactions.

Payments association Apacs has moved to address recent controversy over its new Faster Payments system.

Critics had complained that some banks were not providing the system to customers, despite Faster Payments having been rolled out last May. Responding, an Apacs spokesperson said that it was up to each financial firm as to what schedule they made for taking on the system.

Faster Payments was first introduced in order to offer bank customers in the UK near-real time payments for transactions between accounts. Figures from Apacs show that 63 million separate payments were completed on the system over its first six months of operation.

The spokesperson commented: "The system was rolled out with Apacs creating the central infrastructure that other banks could link into, but how each of the banks would be rolling it out to customers is an individual issue for them. Some banks operate differently from others and that is just part of the competitive area in which they work.

"We are very happy with the system, but it is up to the individual banks as to how they provide the service to their customers."

Around two-thirds of phone and internet transfers are now handled through Faster Payments.

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Your Comments

Andrew V
on 4 Feb 2009 09:44
I paid my Tesco credit card using a faster payment from my HSBC current account. The payment left my account at 16:25 and Tesco says they received the payment at 16:40, but because it was sent after 3pm it could not be cleared the same day and could not be credited to my account immediately. So I got stung for a late payment fee (which they reluctantly refunded, as it was my "first offence"!) I thought that faster payments cleared immediately on receipt; indeed APACS say "The Faster Payments Service enables these payments to reach the recipient within hours, no matter what time of the day or week you need to make them." Is this another banking rip-off?