Consumers Should Be Given Fuel Rebate, Says NHF

by Jayne Davison
Posted by Hannah on 13 October 2008
Consumers Should Be Given Fuel Rebate, Says NHF

The National Housing Federation is calling for a fuel rebate for consumers on pre-pay energy meters.

Consumers who have missed out on some of the most competitive energy deals should be offered a fuel rebate from their supplier, the National Housing Federation (NHF) has insisted.

The organisation's call follows Ofgem's claim that energy customers on pre-payment meters are paying more for their gas and electricity than those paying by direct debit because they are unable to take advantage of the best offers.

According to the NHF, consumers penalised in this way - of which it claims there are around five million - should be given rebates of up to £70 each to make up for unfair pricing differences. It has written to Ofgem outlining its proposals.

David Orr, chief executive of the Housing Federation, said: "Ofgem has effectively found five of the energy companies guilty of overcharging some of the poorest in society by £193 million per year. Surely this means that those affected are now owed a rebate?"

He urged Ofgem to "show some leadership" and to make sure consumers who have been overcharged by their energy provider are properly compensated.

Energy providers have been given until December to voluntarily lower their prices for pre-payment meter customers. If they fail to do so, Ofgem could use its regulator powers to force compliance with regulations.

Meanwhile, Gordon Brown has urged energy providers to pass on recent falls in the cost of oil to their consumers. Oil is currently trading at around $78 a barrel.

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Your Comments

J JONES
on 1 Dec 2008 23:04
I am paying 2 to 3 times as much as last yr .Last yr i was in a 2 bed flat running 2 storage heaters out of 4 on economy 7 and this yr im in a 2 bed house running 1 storage heater out of 4 .The house is smaller than the flat and insulated.Me and my 8yr son are freezing during the day before the heater comes back on at midnight.I am putting between 30-40quid in a week for electric.We only have electricity supply so have no choice.I had my meter checked and its all ok! We are on benefits as well so its eating up most of our income just to keep warm!!! its a con like bank charges and charges for not doing Direct debits.You try and stay out of debt but you get penalised either way! it WRONG!!!
 
irene hilliar
on 17 Oct 2008 21:14
HI JUST HAD MY ELECTRIC METER CHANGED OVER THEY SAID IT WAS OUT OF DATE AND SINCE THEN WE HAVE NOTICED WE ARE PUTTING TWICE ASMUCH ON OUR KEY METER THAN BEFORE I LIKE TO PAY THIS WAY AS I DONT LIKE UNEXEPECT HIGH BILLS BUT IT LOOKS LIKE US KEY HOLDERS ARE BEENING CONNED CAN WE GET NOT REBATE OR HELP THANK YOU I HILLIAR