Fraud Fears Strong Among Britons, Study Finds

By Peter Wakeford
Published on 7 Oct 2008
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Fraud Fears Strong Among Britons, Study Finds

People are concerned about fraud - but also endanger their own data security through their own actions.

Nine in ten Britons believe that personal details held by banks, including credit card data, is not completely secure.

A new poll from insurance provider RSA also shows that a clear majority (56 percent) of people are "more concerned" about ID theft than they were six months ago. Moreover, 46 percent feel that banks and retailers are "not doing enough" to protect their credit card and other personal details.

The insurer found that many consumers display a strikingly lax attitude to their own personal data, despite their critical attitude to banks. For example, the study suggests that 868,000 Britons have left work documents, a laptop or BlackBerry phone in a public place or on public transport.

Commenting, RSA director of retail Desmond Cross said: "This research shows that companies need to think smartly about engaging employees in managing customer sensitive data. Particularly concerning is employees exposing customer sensitive data in public. With an increase in flexible, remote and mobile working and extended working hours, the line traditionally drawn between the office, home and public spaces is becoming increasingly blurred."

He added: "Technological advances in the last decade mean that the sheer amount of information people can carry around has increased exponentially."

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